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VOIP Service Provider
in Canada
October 28, 2015

Introducing Monitor & Whisper Control Panel!

Hello call centre managers! We have some very exciting new for you! We know how hard it is to manage the many different employees who make up your call centre staff. We know that you have a lot of individuals who work various phone lines all at once. And we know that you can’t possibly assist each and every one of them with their customer service techniques while they’re on the phones. Or can you?

MeloTel is very excited to announce an incredible new service known as Monitor & Whisper Control Panel! It pretty much does what its name suggests. With this great service, call centre managers are able to monitor the calls of their employees and even whisper information to them that can be used during the call. Don’t worry – the person on the other end won’t be able to hear you passing along the instructions.

How cool is that? This amazing service is growing in popularity throughout the telecom industry because it has revolutionized the way call centre managers are able to assist their employees. No longer are they forced to wait until the ends of phone calls in order to listen to recordings. By then, it may be too late to save the prospective client in the event a problem has arisen. Now, when a call centre employee needs assistance on a call, it can be given right away!

We all know the importance of getting feedback in the workplace. The more employees are able to learn from their mistakes, the better they can be at their jobs. With Monitor & Whisper Control Panel, employees can actually avoid many of those mistakes to begin with! This feature gives you the ability to eavesdrop on your employees while they are on live calls. As a result, you significantly raise your chances of improving the overall performance of your team.

Monitor & Whisper Control Panel is incredibly easy to use! Using a web-based application, all you need to do is log into our interface and begin listening to your employees’ calls. All in the comfort of your own office and at your own desk, you can listen to calls and provide feedback in order to help your staff improve their ability to handle such things as customer complaints, product inquiries and company policies.

Here’s how it works:

MONITOR: This feature enables you to listen to both of the parties on the call undetected. By listening to the conversation as it happens, you can measure your employee’s performance on the spot. You’ll get a better understanding of how your agent sounds while on the phone, how he or she answers questions and whether or not your employee is following company protocol. And if you need to help your staff member out…

WHISPER: This feature allows you to subtly drop-in on the phone call to coach your agent live and on the spot! It pretty much gives you the power to “whisper” suggestions so that he or she can better handle tougher parts of the exchange. As well, if necessary, you can jump right into the conversation. In the event of an interaction that requires a supervisor, you can “barge in” immediately to assist with the call.

The combination of the Monitor & Whisper features helps you resolve any issues that your phone rep may not be able to resolve alone. With Monitor & Whisper Control Panel, you stand to significantly improve customer satisfaction at your call centre. Of course, you don’t have to manage a call centre in order to take advantage of this service. Any company that utilizes the phone to do business – and that’s a lot of them – can benefit from this new feature.

For more information, call 1-888-MELOTEL or use the “Live Chat Support” feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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