Please join us in welcoming Jay Bauer to the MeloTel team! We’re happy to have Jay join our company as its new Account Manager. Jay’s title, however, is a little unassuming. He is actually a multi-talented web designer and support technician with a long history of computer-based expertise. Having studied software engineering at Centennial College, Jay’s skill set has created a path towards being one of MeloTel’s top software developers and coders.
“I’ve been a hardware guy almost the entire time I’ve been alive,” professes the Belleville, Ontario-native, “It’s a natural fit for me to be here at MeloTel. I’ve been doing everything computer-related since I was a kid.” Taking apart computers and putting them back together isn’t just one of Jay’s strong suits in his professional life. He admits to spending as much time on the computer at home as he does at work!
“I spend all day at the office on my computer. When I get home, I spend the remainder of my time on the computer,” Jay laughs, “That’s one of the reasons I enjoy web design so much, because it’s been a hobby of mine for a long time. I like coding, it’s fun. I spend a lot of time tinkering with electronics.” And while Jay’s love for computers and technology has spanned his lifetime, he admits that his appearance may not play the stereotypical part.
The 25 year-old doesn’t mind being a member of the “looks can be deceiving category”. One who can easily be mistaken for the lead singer of a rock band over a tech wizard, Jay embraces his love for music as much as he does computers. Citing Pennsylvania-based alternative rock band, Ween as an all-time favourite, Jay also has a background in audio engineering. Recording and mixing music is just one of his many hobbies that require keyboards and monitors.
Equal parts computer expert and music lover, it’s the addition of Jay’s dedication to unbeatable customer service that truly makes him the perfect fit on the MeloTel team. He admits that one of his favourite aspects of his new position is the freedom it allows him to interact with customers in genuine ways. Working directly with customers to discover their exact needs and requests for their company websites is a joy for Jay.
“I’ve worked in customer service for a long time and one of my biggest issues, in the past, has always been the idea of quantity over quality,” he reveals, “You have to talk to people as fast as possible and ask them questions like ‘Have I resolved all your problems today?’ when you know, in your head, that you haven’t. You just have to say that before you get off the phone or you get in trouble.”
What is unique about MeloTel’s approach to customer service? “I enjoy that, at MeloTel, I can be myself on the phone,” exclaims Jay, “I’m the kind of guy who likes to be thorough. I like to take my time to explain things to the customer to make sure he knows what’s going on. It’s not something I’ve been able to really do before. I like making sure that my customers are happy before I get off the phone with them.”
Where does Jay see himself in the next few years? “Down the road, I hope to work with Robert (Doroftei, MeloTel’s Senior Developer and Software Specialist) on some stuff to lighten his load a little bit,” he says, “He does a lot on the programming side and has a lot of work on his plate.” In the short time that Jay has been part of the MeloTel team, he has already proven himself to be a huge asset.
We look forward to growing our brand with Jay as one of its leading representatives. Welcome to MeloTel Jay!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"