Back in June, MeloTel excitedly announced the introduction of our new “Live Sales Chat” feature. Directly addressing the feedback of our customers who enjoy receiving assistance via the internet over the phone, we decided to implement this feature on our website in order to answer any questions relating to MeloTel’s products and services during business hours. Well, we’re happy to announce that we’re now taking things a step further!
Our “Live Sales Chat” feature has officially been converted into our all-new “Live Chat Support” service. Now our website’s visitors can ask us any question they want about anything they like! We’ve changed our live chat service to now provide full sales and support chat. No matter your question or concern, a member of our technical support staff will happily address it using this new and incredibly easy-to-use function on our website.
The “Live Chat Support” feature is located in the bottom left corner of our website. You’ll notice an orange rectangular icon that reads “Online – Have questions?” This lets you know that our technical support staff is standing by and ready to respond with live and immediate assistance. By clicking on this icon, you will open a support window that encourages you to “ask us anything”. Below that is a box that allows you to type in your question.
Again, your question and comment can be about anything you like. We’re happy to answer technical support questions or address any queries you may have about our products and services. Our new “Live Chat Support” feature is meant to make the lives of MeloTel’s clients that much easier. We’ve found that, for those who prefer working online, it’s an incredibly convenient website feature.
It saves you time! Users of the internet often develop amazing abilities to be great multi-taskers. They have numerous windows open at once and have mastered the art of jumping from one page to another. Sometimes, having to stop what you’re doing to make a call can significantly slow down your ability to multi-task. By using a live chat feature, you get to keep all of your windows open and type your questions away at your convenience.
Our “Live Chat Support” feature works at your pace. You don’t necessarily have to devote your attention to it because you’re not on the phone having a conversation. You can ask questions and provide your own responses at your leisure. Many of our clients work on their computers on a daily basis. These are the multi-taskers we speak of. We’ve found that giving them the benefit of a live chat feature helps to keep their work days as productive as possible.
Again, it’s all about making your lives easier. After all, it makes our lives easier as well. As you can imagine, we take quite a few calls each and every day. We know that your company is likely to experience quite the call volume of its own. A live chat feature helps to lessen the number of calls coming into the office for technical support. We’ve also found that providing instructions in writing goes a long way in helping people attain first-time understandings.
And this provides first-time resolutions! At MeloTel, we love solving the problems that our customers have. This is what has greatly helped us to develop our reputation as a “people’s company”. Go ahead and give our new “Live Chat Support” feature a try. As we pointed out, you can ask us anything. But, of course, if you’d prefer to speak to a live representative on the phone, please don’t hesitate to call 1-888-MELOTEL!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"