The Most Reliable & Trusted
VOIP Service Provider
in Canada
July 29, 2013

IMPORTANT! Service Impacting Maintenance Friday Night

updateWe would like to inform you that a major update has been scheduled in order to install the latest and greatest MeloTel VoIP Panel Version 3. This upgrade is necessary in order to keep with the times and roll out our new features, security measures and sustainability applications required to keep us ahead of our competitors. This requires that we suspend all operation for a short duration while the new interface is being installed and we make sure everything is in order after the update.

This is a very exciting time for MeloTel as we have been planning for this day for more than 9 months. We are very sorry for any inconvenience the schedule below will have on your business. However updates this large are very rare and necessary to update to our platform, for you!

  • Maintenance window: Friday night, Saturday morning August 2nd, 2013 between 00:01am and 05:00am (Eastern Standard Time).
  • Service impacting: Yes.
  • Maintenance duration: 15 ~ 45 minutes.
  • Service impact duration: One main interruption of up to 45 minutes and other smaller interruptions of 10 – 60 seconds each.
  • Services affected:
    • Incoming and outgoing voice services
    • Access to Web Panel
    • 911 Services
    • Faxing Services

Once the update has been completed all your services should work as normal and no intervention should be required. If in the event you do experience any troubles, it is recommended that you start by restarting your telephone to re-connect to the network. During this upgrade our toll free number 1-888-635-6835 will be open and available 24/7 to assist any customers should they experience any problems.

If you have any comments, questions or concerns please do not hesitate to contact any member of the MeloTel Team.

Thank you,

The MeloTel Team

Phones, Email, Domains, Design, Voiceover & Blog-For-Hire.
1(888) MeloTel (635-6835) – Toll Free Phone
1(416) 479-0993 – Local Phone
1(866) 610-6659 – Toll Free Fax


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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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