Let’s be honest – no one likes to feel like they’re being ignored. So, it’s incredibly important to remember that your customers should never feel like they’re being ignored. There are various ways to accomplish this. Sending out weekly newsletters is one way to keep in regular touch with your customers. It shows that you don’t take their business for granted and are willing to keep them in the loop with all that is going on with your business.
However, there’s another way to keep in touch that the majority of consumers most appreciate. And that’s simply being there when they need you! Especially when you run a B2B (business to business) type of enterprise like we do, here at MeloTel, it’s of vital importance that you make yourself available. You know the old adage: time is money. When business owners who do business with your company feels like they can’t get in touch with you, they will feel like their money is being wasted.
How can you ensure that you never make customers feel they are wasting their time? Pick up the phone! Yes, the simple act of answering phone calls can go a long way. Research has actually shown that new customers will often begin working with businesses that have representatives who answer calls over businesses who leave callers no choice but to leave messages.
Now, it goes without saying that you’re not always going to be available to pick up the phone. After all, you’re a busy business owner. And, in many cases, you’re conducting business on-the-go. This is where MeloTel’s fantastic Single Number Reach feature can come in very handy. Our clients very often communicate to us just how much it has improved their abilities to satisfy their customers.
How does Single Number Reach improve your ability to satisfy your customers? The feature allows you to forward your local business phone number to up to five different devices of your choice. They all ring simultaneously when that one phone number is called. That way, no matter where you may be, you’ll be accessible to your customers.
The feature also comes with Voicemail to your Email. This portion of the feature sends voicemails as mp3 files to your email inbox. You see, Single Number Reach takes into account that there will be times when you still may not be able to pick up the phone even when you hear it ringing. By having your voicemails emailed to you, you’ll be able to store, organize and file your messages on devices other than your telephone.
It’s another great way to help you get back in touch with your customers quickly. Not only is attending to important calls a great way to showcase your company’s commitment to excellent customer service, but it ensures that you maintain your ability to generate revenue. Always remember that a happy customer base is a supportive customer base. And Single Number Reach supports that!
For more information about Single Number Reach, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"