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September 22, 2017

How Important Is It To Provide Your Employees With Regular Feedback?

We have to admit that the question posed by the title of today’s blog has an incredibly simply answer: very. Let it not be lost on you that communication always has been and always will be an incredibly important part of any relationship. Many would argue that it’s the most important part! And that is certainly true for the employer/employee relationship. Simply put, provide regular feedback to your employees if you want your business to be successful.

A very interesting infographic, posted by, lists some pretty significant statistics about the importance of employee feedback. Here are a couple that caught our eye:

39 percent of employees report that they don’t feel appreciated at work.

We cannot stress enough the importance of making employees feel part of a team. More specifically, if you make the people who work for you feel that their contributions matter, they will only work harder for the betterment of your business. Regular feedback should include praise and appreciation for the hard work your staff members put in each and every day. Let them know that their actions, as well as their opinions, matter and that they are needed for the growth of your company.

14.9 percent lower turnover rates in companies that implement regular employee feedback.

Most people don’t want to work for companies that don’t appreciate them. The growth of your company doesn’t just have to do with how much you’re making, but how much you’re saving. And you can save a lot of money by not having to constantly hire new employees to replace the ones that constantly leave you. Regular feedback lets workers know that they are needed within the organization. Naturally, it encourages them to stay.

At MeloTel, we make it easy for call centre managers to provide feedback to their phone agents!

Our Monitor/Whisper Control Panel allows them to listen to calls live and as they happen. As well, it enables them to “whisper” helpful information to their phone agents during the calls without the other parties hearing it. This immediate form of feedback has worked wonders in the growth of customer satisfaction for all companies who have taken advantage of it.

We’d happy to discuss the benefits of using our Monitor/Whisper Control Panel in greater detail with you. As always, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website. However, if you are in the Greater Toronto Area, we invite you to come and speak to us in person at next week’s Better Business Expo in North York!

On Thursday, September 28th, MeloTel will be setting up shop at a booth inside Montecassino, which is located at 3710 Chesswood Drive. If you’re a business owner, entrepreneur or executive, you’ll definitely want to take advantage of this upcoming networking event. It presents numerous opportunities for you to meet like-minded individuals both inside and outside of your industry.

Many great new business relationships are created at each and every Better Business Expo. We greatly look forward to seeing you there next week!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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