Some people lose friends over not having their phone calls returned. It’s just one of those things that many believe can’t be regarded as anything else but disrespectful. When a person gives you a phone call and leaves you a message, it’s only right that you return the call as soon as you have the chance. It’s considered common courtesy. It’s something that keeps the lines of communication open and friendships going.
Now, let’s take a look at this from the perspective of your customers. When they call your company and leave messages for you, how important do you think it is to return those messages promptly? We’re sure the answer is pretty obvious to you. Customers greatly appreciate when their calls are returned quickly. It should go without saying that it’s good for business when you prove that their time is valuable and that their concerns are valid.
What is the impression you give when you don’t return phone calls promptly? Well, let’s see, there’s actually a variety of unsavoury messages that you are sending to customers when it takes too long for them to hear back from you. Chances are that you’ll make them feel as if their concerns are not priorities for you. Maybe you don’t have the answers to the questions they’ve asked. Perhaps, you’re disorganized, unreliable or disinterested. And potentially worse than all of that, you’re simply unprofessional and bad at your job.
Now, the truth may be that none of the above is even remotely true. But, remember this is the impression you give off when people don’t hear back from you shortly after they’ve left you messages. And a bad reputation can be hard to overturn. Returning calls promptly, of course, gives the opposite impression.
What is the impression you give when you do return phone calls promptly? You’re trustworthy, dependable, knowledgeable, friendly and respectful. You get the picture. You provide customers with the confidence that you can be relied upon. Your quick responses declare that your customers matter to you and that you value their business. Remember that returning phone calls quickly doesn’t necessarily mean that you have all the answers. And that’s okay!
Let’s suppose a customer has called you to inquire about when his or her order will be delivered. The truth is that you may not even know yet because your supplier hasn’t shipped the item that has been ordered. In a situation like this, some business owners may choose to gather the information necessary to return the phone call with an appropriate answer. Others may choose to return the call right away to explain the situation.
Which of the two choices do you consider to be the best play? At MeloTel, we’d recommend the latter. Go ahead and return that phone call. At the very least, you’ll be letting your customer know that you got his or her message. Simply inform the caller that you received the message and that you’re looking into the matter. As soon as you have the information that has been requested, you’ll make a second phone call. It’s a courtesy that can go a long way.
At MeloTel, we’re proud to provide our customers with the perfect “call your customers back quickly” tool. Our VoIP-based Commercial Phone Services come with a long list of amazing calling features include Voicemail to your Email. Like it sounds, the feature sends your voicemails to your email inbox as mp3 files. This greatly assists business owners with getting messages on a variety of their devices. And this access to voicemails helps them to return phone calls a lot quicker!
For more information about this and any other MeloTel service, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
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“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"