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The Most Reliable & Trusted
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May 25, 2017

How Important Are Customer Testimonials To A Business?

In today’s world – one where online customer reviews are commonplace – it can be argued that customer testimonials are of vital importance to a brand’s reputation. After all, who better to describe how good (or bad) a company is than a customer who has directly dealt with it? Customer reviews are no different than word-of-mouth promotion. They are received as genuine accounts of businesses from actual customer perspectives.

For the most part, the public looks at a customer’s experience with a company as a source of advertising that holds a lot more weight than a traditional marketing strategy. This is why customer testimonials are so important to a business. When a customer offers his/her sincere recommendation for a business, it goes a long way. And the team, here at MeloTel, couldn’t be more thankful for the many amazing testimonials that we have received!

In today’s blog, we’d like to return the favour by offering a recommendation of our own. If you’re the owner of a jewelry store anywhere in North America, you’ll be especially interested in this one. TK Enterprises Inc. is a Windsor, Ontario-based marketing company that specializes in Retail Event Marketing. This is a service that utilizes their very experienced team of phone agents to contact your customers on your behalf.

The objective? To invite your customers to one of your upcoming in-store events. TK Enterprises Inc. has found that this one-of-a-kind service works wonders in the world of building customer loyalty and boosting sales. We can’t say that we’re surprised. Our interactions with the TK Enterprises Inc. staff have been more than pleasant. You can certainly take this as a recommendation from MeloTel.

Of course, we’re only too happy to have received one from Heidi Kaufmann, who is the Event Marketing Manager of the family-owned business. When asked for a testimonial for MeloTel, Heidi had this to say:

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time.

We have evolved to utilizing them for Click to Dial, our proprietary CRM, Web hosting, Blog Services, Phones and the list goes on and on. They have traveled from Toronto to Windsor several times to be on site for installation during several company expansions. John Meloche and his team’s customer service is second to none. They always go the extra mile for us and have become more of a partner than a vendor in our eyes.”

Would you be willing offer MeloTel a testimonial?

As you can tell, we’d certainly be appreciative. And we’re always willing to return the favour. Of course, if you’re yet to become a MeloTel customer, we’d only be too happy to speak to you about the many great cloud-hosted services we offer than can help to significantly improve how you operate your business.

For more information, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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