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VOIP Service Provider
in Canada
December 19, 2014

The Importance Of Responding To Messages

Our last blog ended off with a mention of our Single Number Reach feature. This has been heralded as one of the most unique offerings of any VoIP telecom company anywhere in the world! So, needless to say, we’re quite proud of it. In case you haven’t heard of it before, this amazing service allows you to forward one phone number to up to five different devices. That means that no matter where you are, you’ll never miss another important phone call again!

But why is this so important? Consider that, in today’s world, there are so many different ways to communicate. Social media have proven that people can reach out to others across the world and get responses within seconds. By today’s standards, there’s practically no excuse for being out of touch with those who need to contact you. And as a business owner, this goes double. Your customers need to know that they can depend on you.

When you miss important calls or take too long to return messages, customers are quick to lose interest. And when customers lose interest in your brand, it’s incredibly hard to get it back. This happened with one of our team members this month. “I ordered a product from this company online because I had actually met the owner and liked what he was selling,” he informed us, “He offered me a free sample and when I showed it to my mother, she was very impressed.”

“I decided to order it for her as a Christmas present,” he continued, “This took place on November 14th. The website said that it would take 5-10 days for delivery. A month later, I still didn’t have what I ordered. I tried calling the company, but there was no number on the website. I filled out the website’s ‘send message’ box which was the only way they offered to be contacted. Two messages later, I still didn’t get a reply.”

“It wasn’t until I got my credit card bill that I found the number of the company. I called it. Twice. The voicemail was actually voiced by the owner of the company who I had met months before. I left a very nice voicemail expressing my concern. No response. I called a second time only to get the same voicemail. Needless to say, I’m done with this company, I’ve disputed the charge with my credit card company and I won’t be recommending it to anyone ever again.”

It’s just that simple. Don’t respond to a customer and don’t expect him or her to ever be a customer again. So how can Single Number Reach help you to avoid such a problem? Well, for all we know the business owner mentioned today is already on vacation. Perhaps, he’s short-staffed and simply too busy to handle customer complaints all by himself. At the end of the day, no excuse matters. You should be able to take or respond to calls that come into your business in a timely manner.

“I would have, at least, appreciated a response,” said our team member, “That way, I could feel like I wasn’t being disrespected. Especially since I actually know the guy and built somewhat of a rapport with him. I even checked all of his social media profiles and they appear to be inactive. For all I know, he’s already out of business. He definitely shouldn’t be accepting payments for products that he has no intention of shipping.”

Single Number Reach would have ensured this business owner that he’d receive any and all phone calls coming in to his business no matter where in the world he is and no matter which device he has on his person at the time of the call. This service can mean the difference between growing your business and losing its customers. And that’s a big difference! Contact MeloTel for more information at 1-888-MELOTEL. Your call will not be ignored!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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