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December 12, 2017

The Importance Of Remaining Accessible For Emergency Situations

In our last blog, we commented upon the fact that business owners deserve to take holidays just like everyone else. The thing is that most business owners find it hard to truly take time away from their jobs. Even when they are physically away from their work places, their minds can’t seem to completely separate from their responsibilities as business owners. Quite honestly, we applaud such individuals. It certainly takes dedication to run a successful business.

However, as we championed in our last blog, entrepreneurs do themselves big favours by taking time to relax and recharge. When you burn yourself out by constantly working, it ends up doing the business more harm than good. Becoming exhausted doesn’t just physically wear you out, but it wears on you mentally as well. This, in turn, can spark high-tension interactions between you and your staff members. And we all know how important it is to keep employee morale high!

It’s all about having good communication.

Being a good communicator doesn’t necessarily mean being available 24/7. You’re human. And you work with other humans who are well aware that you need some time to yourself – just as they do. Clearly communicating your work hours is definitely a great way to ensure that relationships between you and your customers are kept strong. That way, when you’re unavailable, it’s not assumed to be out of the norm.

This is why it’s so important to us, here at MeloTel, to communicate our holiday hours to our clients. We know that our customers depend on our help. So, we make it a point to make ourselves available after business hours in emergency situations. But again, it’s also important that they know when we may not be in the office to answer their calls immediately.

With that, here is another MeloTel holiday hours reminder:

We will be closed from December 22nd to December 26th. We will open on the 27th for the duration of that week until the 29th and then close down until January 2nd. Don’t forget, however, that you can report any and all system issues by calling us 24/7 during the holidays at 1-888-MELOTEL and choosing option 3. We offer 24/7/365 Urgent Network Operations Support & Monitoring which ensures our services are always stable and available.

We also offer a way for North American business owners to remain accessible to their customers throughout the holiday season. While we continue to advocate the taking of personal time to enjoy the holidays, we also believe that it’s important to be available in times of emergency. With our incredible Single Number Reach feature, you can be assured that you’ll never miss an important call!

How does Single Number Reach work?

This amazing service allows you to forward your business number to up to five different devices of your choice. When the number is called, all five devices ring simultaneously. That way, even during the holiday season, when you wish to make yourself available for emergencies, you can utilize the service to take calls anywhere that you may be. Single Number Reach is a dream come true for business owners who are constantly on-the-go!

For information, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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