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August 2, 2016

The Importance Of Providing Immediate Customer Service

It’s pretty fair to say that over the past decade or so, the world of customer service has changed dramatically. Gone are the days when customers had to wait until the weekend was over in order to either call or pay a particular business a visit in order to ask a question or express a grievance. With the advent of the internet and social media, many customers choose to email messages or even post comments or tweets in order to contact businesses right away.

And, of course, a variety of businesses offer round-the-clock customer service representatives who are available to speak to you whenever you find it convenient. So what does this all mean for your business? Well, the modern-day customer expects to get customer service that isn’t just excellent – they expect it to be immediate. It should go without saying that one of your top priorities, therefore, should be to provide immediate customer service.

How can you provide immediate customer service? Well, let’s think of the ways that your customer service is currently offered. Undoubtedly, you accept phone calls during business hours. But can your customers also contact you online? MeloTel customers and visitors to our website alike have been aware that, for many months, they have been able to contact us using the Live Chat Support feature on our website.

There is an orange-coloured icon in the bottom right corner of our site that reads “Chat live with an agent now!” This call to attention speaks to the fact that MeloTel customers can get their questions answered right away and without having to wait in a calling queue. In fact, the Live Chat Support feature has been widely praised for allowing our customers to ask questions while not having their work days interrupted.

They have the ability to multi-task by handling work on their computers, among other office requirements, while typing in their questions and comments at their leisure. All that MeloTel’s website visitors have to do is fill out their names and their questions in the boxes provided and click “Start Chat”. It’s that simple. Most often, questions are answered and issues are resolved within seconds!

Why is immediate customer service so important for your brand? Never forget that your customers have options. And if you’re battling to secure brand loyalty, you’ll need to provide your customers with numerous reasons to choose your brand over your competition. History has long shown that a company’s products and services don’t generally come in first place among the reasons that customers stay loyal to the brand.

Customer service, however, is often heralded as the champion of securing customer loyalty. And, these days, the quicker the service is provided, the better the service is considered. It’s important to remember that when customers are disgruntled, they often share this information with others. Social media, as you’re likely aware, is often used as platforms for people to voice their displeasure with businesses.

You can pretty much guarantee that if a customer is upset with the service (or lack thereof) received from your company, that he/she will not keep it a secret. Needless to say, word spreads fast, thanks to social media. So, not only should you endeavour to provide expedient customer service (which is as helpful as it is quick), but you should also use social media to answer customer queries.

How can MeloTel help you to provide immediate customer service? Give MeloTel a call to learn more about the amazing features that come with our VoIP-based Commercial Phone Services. They are designed to vastly improve the customer service you’re able to provide. Simply dial 1-888-MELOTEL or, of course, use the Live Chat Support feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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