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February 15, 2017

The Importance Of Making Your Phone Agents Smile

Smiling. It’s a pretty simply concept. We’re all used to it. It’s nothing special, right? Well, just ask any photographer and he/she will tell you that it’s integral to a good day’s work. Getting subjects to showcase their pearly whites in front of a camera is a huge part of any photographer’s job. Smiling also happens to be an integral part of a phone agent’s job. While no cameras may be on someone in this line of work, showcasing pearly whites is every bit as important!

Did you know that a smile can be “heard” through the phone? This wouldn’t be the first time we’ve touched upon this concept – and we doubt it will be the last. And that’s because it’s a concept we live by. In his days as an office manager for a variety of call centre-based organizations, MeloTel’s Founder and CEO, John Meloche would often impart to his team the extreme importance of smiling while on the phone.

“It’s just like a cold, it’s contagious,” John would tell his phone staff. And that’s because smiling while talking changes the tone of one’s speech. A person simply can’t help but brighten up his/her demeanour when a smile is on his/her face. And, as any call centre manager knows, having friendly members of a phone staff is integral to the success of the company. After all, customer service must always be a priority.

How can you help your phone agents to smile more? Never forget the fact that your phone agents are people. They all have feelings. And smiling is made a lot easier when they’re actually happy. Be sure to start each morning with a meeting that involves all of the members of your staff. As far as John was concerned, this was job number one during his office manager days. Each day, his morning meetings would be full of jokes and anecdotes.

Believing that smiles were contagious, John would go to great lengths to ensure that his phone reps were smiling first thing each morning. In fact, it’s something he still does for the MeloTel staff. Of course, you also want to make sure that your office is comprised of individuals who are the smiling type. Be sure to be selective during your hiring process. Placing one’s friendliness at the top of your list of requests is an important part of running a well-liked business.

How will the contagiousness of smiles benefit your company? If your phone agents are smiling during the conversations with your clients, chances are those clients will be smiling too. Happy customers don’t just support the companies that make them happy, they recommend them to others too. And there’s no better type of advertising than word-of-mouth promotion.

At MeloTel, we believe that a phone system is only as good as the phone agent that’s using it. However, there’s no sense in using a phone system that isn’t at the top of its class. MeloTel’s VoIP-based Commercial Phone Services not only come with a long list of incredible features, but also provide FREE phones for the length of time that you are a MeloTel customer. We figure that might make you smile!

For more information, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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