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September 25, 2015

The Importance Of Keeping In Touch With Customers

There once was a time when people could easily make excuses as to why they were unable to be easily contacted. “My answering machine was full”, “I didn’t see that you called” and even “Sorry, I wasn’t home” were used as viable reasons why a person could not be reached. In 2015, those excuses are inexcusable. With a seemingly never-ending list of methods to find someone immediately, is there any excuse that is reasonable?

Let’s just take a look at a few of the ways you can find a person you’re looking for: cell phone, home phone, office phone, email, Facebook and Twitter. Again, that’s just to name a few of the most popular ways to get in touch these days. The bottom line is that whoever you’re looking for is bound to get the message in a very short time that you’re attempting to get in touch. Now, let’s take a look at that from a business perspective.

All businesses have (or they should have) multiple ways for their customers to contact them. All of the above mentioned methods certainly apply. Social media profiles for businesses are the norm. So even if it’s after a company’s daily hours of operation, there are still ways for it to keep in touch with its customers. And in today’s world where urgency and immediacy is often needed and expected, it’s wise to use as many outlets as possible to not leave people hanging – so to speak.

At MeloTel, we value the importance of keeping in touch. As a result, we’ve adopted a number of methods for our customers to contact us. Most recently, we introduced the “Live Sales Chat” feature on our website. It is designed to give interested visitors to our website immediate access to information about our products and services without them having to leave our website. A simple scroll to the top right corner of the site will allow you to click the “Click 2 Chat” button.

During business hours, this process will put you directly in touch with a live representative who can answer any questions you have about the services offered by MeloTel. Of course, we also have a Facebook and Twitter account available for friends and followers to contact us. And, naturally, we can be reached by phone at 1-888-MELOTEL. But what happens when all of these communication tools aren’t enough?

This is an issue faced by many business owners on-the-go. Even with modern technology providing them with a long list of communication sources, the fact that they are constantly on the road sometimes disables them from being able to keep in touch with their important clients and colleagues. After all, it can be pretty hard trying to keep up with every message you receive in your email inbox, Facebook page and Twitter account.

This is where Single Number Reach becomes an incredibly helpful service! With this feature, business owners can forward one local number to up to five different devices of their choice. This actually eliminates the problem that may come with having too many different communication sources. By having all of your devices ring – home phone, cell phone, office phone – when one number is called, it will be hard to miss another important phone call again!

MeloTel’s fascinating Single Number Reach feature ensures that your clients can contact you whenever you’re on the go. No matter where in the world you are, you’ll be accessible to your customers, giving your brand the favourable impression it deserves. This great service works with all of your existing phone services to redirect calls to multiple phone lines. For more information, give us a call at 1-888-MELOTEL or use “Live Sales Chat”!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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