You’ve probably come across a blog or two that has encouraged you to be more open with your customers. In today’s business world, customers place a lot of weight on the types of interactions they have with the people who represent the businesses they support. In other words, customer relationships are very important. It’s not all about the products and services you offer. People can likely get them elsewhere. Customers choose you because of how you make them feel.
Guess what? The same goes for your employees. Today, people don’t just want jobs that help them to pay the bills. They want fulfilling experiences that give them senses of purpose and accomplishment. As a result, job hunters tend to look for companies that have positive and energetic working environments. Believe it or not, a company’s culture often takes precedence over things such as salary and benefits.
Do you advocate friendly interactions between members of your staff? Is there a sense of friendly competition in the workplace? Are you accessible to your employees? Do you keep an open dialogue going in your offices? If you’ve answered “yes” to these questions, you likely run a business that is quite inviting to talented job seekers. In case you haven’t noticed, it’s all about keeping the lines of communication open.
It is widely agreed upon that trust and a good ability to communicate are among the most important elements of any relationship. Therefore, when you hire someone to work for your company, you can’t assume that the relationship will take care of itself. You must foster it. Providing regular feedback to your employees is an essential part of keeping them happy – and also good at their jobs!
The importance of feedback cannot be understated. Research has shown that employees list a lack of engagement with their employers as a top reason they choose to leave companies they work for. Employees don’t just like to hear that they’re doing well, they also appreciate assistance. People like to know that their contributions matter. And if they can do better at their jobs with a little help, they’ll surely welcome it.
As a business owner, it’s your job to ensure that all of your employees feel that they are receiving assistance with the areas of their jobs that need improving. By providing regular feedback, you don’t just work to improve performances in your place of business, but you work to improve your relationships. Remember, it’s the relationships you create and develop that will truly strengthen your team and the brand overall.
Our Monitor/Whisper Control Panel has revolutionized the way feedback is given. If you employ staff members who work over the phone, this incredible service will enable you to give feedback in an immediate way. It allows you to listen to calls live and as they happen – no more waiting around for call recordings. During the calls, you may whisper information to your reps without the other parties hearing it.
That way, you nip problems in the bud, help for questions to be answered correctly and improve customer satisfaction on the spot. Not to mention – you significantly better the communication aspect of your relationships with your employees. Again, studies show that people appreciate opportunities for open dialogue with their employers.
For more information about our Monitor/Whisper Control Panel, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
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“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"