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July 20, 2016

The Importance Of Calling Your Customers Back Promptly

One day. That’s the approximate maximum amount of time that most customers are willing to wait for a phone call to be returned. “A 24 hour period is quite long enough,” commented one of our new customers earlier this week when asked about the longest he feels he should wait to have his called returned. You see, when he was with his previous telecom provider, he put in a particularly urgent call and left a voicemail. He expressed urgency in the message. Nevertheless, it took the company a week to call him back.

What do customers think of companies that take too long to call back? “It was unacceptable,” he reported, “There’s no reason it should have taken that long. Especially since the voice greeting said that the message would be returned by the end of the business day.” At MeloTel, we agree completely with the “call back customers quickly” way of thinking. We know that people don’t like waiting. In fact, statistics show that most customers prefer getting calls back instead of waiting on hold.

When a customer leaves a message on a business’ answering service, he/she is not under the impression that its representatives are too busy to attend to it. Every customer expects for his/her concerns to be addressed immediately. And it’s only right that customers feel that way. After all, their business is important. At MeloTel, we strive to make every one of our customers feel like he/she is the most important one we have. And the truth is, they all are!

Why is it important to make every customer feel special? Every one of our customers is important to us because without them, our company wouldn’t be able to grow. The way we see it, when we help our customers to grow their own companies, it’s a big win for us. This is why we not only blog about the need for calling your customers back, we offer solutions that will make it even easier for you to do so. Take our Single Number Reach feature, for example.

This incredible service actually helps to eliminate the need for you to make call backs, because it makes you a lot more accessible. You see, Single Number Reach is a virtual phone number service that allows you to forward your local business phone number to up to five different devices of your choice. That way, you’ll never miss another important phone call again! Whether you’re in your office, car, home or hotel room, you can be reached by your important clients.

But what if you can’t answer the phone? Even though Single Number Reach helps you to get to all of the calls that come your way, it doesn’t mean that your schedule will automatically get lighter. As a result, you may still have to let some of your calls go to your voicemail. This great feature also comes with the Voicemail to your Email feature. It sends all of your voicemails to your email inbox as mp3 files.

Our clients tell us that they truly love this service. It ensures that no voicemail gets overlooked. And as we’ve been highlighting, it’s of vital importance that none of your customers feel as if you don’t care about them. Returning calls promptly says a lot about your business. It communicates that you can be depended on, that you’re trustworthy and that you value your customers.

Of course, not returning calls promptly gives the opposite impression. And as our new customer informed us recently, it can be a reason to leave a company altogether. Let’s not let that happen to you. For more information about our fantastic Single Number Reach service, please don’t hesitate to contact us at 1-888-MELOTEL or use the “Live Chat Support” feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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