One day. That’s the approximate maximum amount of time that most customers are willing to wait for a phone call to be returned. “A 24 hour period is quite long enough,” commented one of our new customers earlier this week when asked about the longest he feels he should wait to have his called returned. You see, when he was with his previous telecom provider, he put in a particularly urgent call and left a voicemail. He expressed urgency in the message. Nevertheless, it took the company a week to call him back.
What do customers think of companies that take too long to call back? “It was unacceptable,” he reported, “There’s no reason it should have taken that long. Especially since the voice greeting said that the message would be returned by the end of the business day.” At MeloTel, we agree completely with the “call back customers quickly” way of thinking. We know that people don’t like waiting. In fact, statistics show that most customers prefer getting calls back instead of waiting on hold.
When a customer leaves a message on a business’ answering service, he/she is not under the impression that its representatives are too busy to attend to it. Every customer expects for his/her concerns to be addressed immediately. And it’s only right that customers feel that way. After all, their business is important. At MeloTel, we strive to make every one of our customers feel like he/she is the most important one we have. And the truth is, they all are!
Why is it important to make every customer feel special? Every one of our customers is important to us because without them, our company wouldn’t be able to grow. The way we see it, when we help our customers to grow their own companies, it’s a big win for us. This is why we not only blog about the need for calling your customers back, we offer solutions that will make it even easier for you to do so. Take our Single Number Reach feature, for example.
This incredible service actually helps to eliminate the need for you to make call backs, because it makes you a lot more accessible. You see, Single Number Reach is a virtual phone number service that allows you to forward your local business phone number to up to five different devices of your choice. That way, you’ll never miss another important phone call again! Whether you’re in your office, car, home or hotel room, you can be reached by your important clients.
But what if you can’t answer the phone? Even though Single Number Reach helps you to get to all of the calls that come your way, it doesn’t mean that your schedule will automatically get lighter. As a result, you may still have to let some of your calls go to your voicemail. This great feature also comes with the Voicemail to your Email feature. It sends all of your voicemails to your email inbox as mp3 files.
Our clients tell us that they truly love this service. It ensures that no voicemail gets overlooked. And as we’ve been highlighting, it’s of vital importance that none of your customers feel as if you don’t care about them. Returning calls promptly says a lot about your business. It communicates that you can be depended on, that you’re trustworthy and that you value your customers.
Of course, not returning calls promptly gives the opposite impression. And as our new customer informed us recently, it can be a reason to leave a company altogether. Let’s not let that happen to you. For more information about our fantastic Single Number Reach service, please don’t hesitate to contact us at 1-888-MELOTEL or use the “Live Chat Support” feature on our website!
