For reasons we’re all aware of, tensions are very high right now. All throughout the continent, people are protesting in the name of justice and equality. Over the past week, we’ve dedicated our blogs to the concept of showing our fellow citizens courtesy, compassion and respect. And, of course, this is vitally important when representing your business.
As a business owner, it’s so important to remember that the ways in which you treat your customers is often much more impactful than the quality of your goods and services. Providing unbeatable customer service will encourage repeat business and a reputation that will outdo that of your competitors.
There’s no business owner alive who isn’t interested in increasing revenue. At a time like this, when sales are harder to come by, it’s vital you find ways to increase profits. It all starts with excellent customer service. Have you gone all out to make the lives of your customers easier during the coronavirus pandemic? Have you offered curbside pickup? Do you offer delivery? Making customer service a top priority is the best way to grow your bottom line.
They say all publicity is good publicity. That’s a lie. These days, social media allow for the public to crucify businesses that don’t treat them well. By the same token, social media enable people to spread the word about the awesome experiences they have had thanks to the businesses they support. When clients are happy, they quite often tell others about it. Remember that with social media being so popular, word travels very fast.
The past few months have been tough on all of us. Your employees haven’t had it easy. Many employers have had to send their employees home to work. Many others don’t have any work for them at all. And then, for essential businesses, employees have been literally risking their health to serve the public. Do all you can to make your workers happy. The happier they are, the easier it will be for them to provide the unbeatable customer service your brand should be known for.
We would argue that your company can only be as successful as its most displeased customer says it is. You may not be able to please everybody. However, a top priority of yours should be to take your least satisfied customer and make him/her a reformed believer. Demonstrate to your customer base that you are willing to go over and above the call of duty to make sure it is satisfied.
At MeloTel, we insist on providing the best customer service possible. We know how important it is to our clients. And this is why we focus so carefully on what our clients tell us. We pay attention to the feedback given to us in each Customer Satisfaction Survey that is filled out.
We would love the opportunity to showcase our brand of customer service to you! Please don’t hesitate to call us at 1-888-MELOTEL and ask us about such cloud-hosted services as our Commercial Phone Services, MeloText and Single Number Reach.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"