With each passing day, competition in the business world seems to get fiercer. When you consider how quickly technology advances, it’s important to remember that your competitors are constantly working to change the game. To stay ahead, you have to ensure that other companies vying for the attention of your customers are unsuccessful. To do that, it’s imperative you make your customer service regimen the best in the business.
What are your plans to step up your customer service in 2019? Remember that most consumers value their customer experiences more than they do the products and services they buy.
“I’m sorry I can’t do that for you”. “It’s against our company policy”. “Unfortunately, we don’t offer that.”
While all of the above statements may be accurate responses to requests your clients make of you, it doesn’t make them the right things to say. Try to change up your verbiage in 2019 and become more of a positive speaker. In exchange for the previous replies, try something along these lines: “While I understand you’d really like that service, what I can do for you is provide you with an excellent alternative.”
“Customer service is about resolving problems,” writes Justyna Polaczyk of LiveChat, “Clients don’t contact you because they want to have a chat, they want you to explain something, fix something or do something for them. Sometimes, they might be upset. Using positive communication is so important for them and for you as it helps to reduce negative emotions and stress. This will help your customers to feel comfortable!”
A true customer service specialist is able to address and satisfy the specific needs and concerns of each of his/her clients. The only way to do that is through attentive listening. When offering customer service, it can be easy to talk someone’s ears off – especially if you have a lot of expertise in any particular field. What you know matters less than what your customers want. Listen out for what that is!
“When a customer is complaining, it can be incredibly tempting to stop them in their tracks (but it won’t do much to resolve their issue),” says Victoria Kenward of Haley Marketing, “A better option? Develop better listening habits. Effective listening skills help you and your staff prevent misunderstandings, strengthen business relationships and improve service recovery.”
No matter how excellent your customer service style may be, you’re bound to encounter an irate customer. Whenever you do, remember it’s an opportunity to showcase just how superior your company is over its competitors. Keep a cool head. Staying calm while dealing with a particularly rude and obnoxious individual will go a long way in helping your business grow and maintain its reputation as a customer-centric brand.
“It is too easy to lose your cool and start to be defensive or worse – to argue with a client,” notes Polaczyk, “We all know how easy it is to become angry and frustrated once you have to help a rude customer. But it’s your job as a customer service professional to keep emotions under control and manage the tone of a conversation.”
For a dose of MeloTel’s customer service style, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website! Be sure to ask us about our VoIP-based Commercial Phone Services!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"