The Most Reliable & Trusted
VOIP Service Provider
in Canada
February 9, 2018

How To Make The Lives Of Your Call Centre Employees Easier

Call centre work isn’t easy. There are many who will read that sentence and immediately feel that it’s an understatement. For anyone who has ever worked on the phone, we applaud you. We know how difficult it can be to perform cold calls all day long, attempting to sell products and services to people you’ve never met and who have never heard of you before. You deserve recognition.

To be honest, you deserve a lot more than that! So, to all call centre business owners and managers, we ask you this. What are you doing to recognize the efforts of your call centre staff members? It’s well known that the more excited and motivated a call centre staff is, the more likely its members are to perform at their highest levels. The bottom line is that to run a successful call centre, you must find ways to make the lives of your employees easier!

Begin every day with an upbeat morning meeting.

This is certainly not the first time this suggestion has appeared on the MeloTel Blog. And it isn’t likely to be the last. Consider the work your phone agents do. They speak to people on the phone all day, right? In other words, they are the ones making personal connections between your business and its customers. It’s your job to ensure that you’re making personal connections with your staff members.

Make them feel alive at the beginning of each day. Share stories, tell jokes and encourage each team member to become involved in the morning conversation. Make sure that is it is an uplifting experience each and every morning. A happy staff is a productive staff. That too, is a phrase that has appeared often in our blog. And it is repeated with good reason. It’s true! Take advantage of that fact.

Reward top performances.

A little friendly competition never hurt anyone. In fact, in call centres all across North America, challenges and games make for exciting workplaces. Not to mention, in-office competitions inspire workers to put in their best efforts. Each and every week, you should dole out prizes for your call centre’s top performers. Set targets for everyone to hit and provide incentives for those who hit them.

Consider the fact that today, the Winter Olympics begin in Pyeongchang County, South Korea. It’s the perfect time to begin implementing some in-office Olympics of your own. Publicly acknowledging the accomplishments of your staff members will motivate everyone on your team to do their best in an effort to gain accolades of their own. Use the current Olympic Games to spawn some ideas for competitions at your call centre business.

Use DaFeeder Preview Dialer.

You’re not still asking your phone agents to manually dial the numbers of their leads, are you? It’s 2018. It’s definitely time to update the technology in your call centre. DaFeeder Preview Dialer is a simple web-based telemarketing software that allows even the most inexperienced computer users to manage campaign dialing and dispositions.

It delivers a feature-rich set of processes that enhances effectiveness, drives sales, improves customer satisfaction and provides insight into performance. Supported by administration capabilities that adapt to how your company operates, DaFeeder Preview Dialer is a call centre must-have!

For more information, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

0 Comment
Leave A Comment

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

Request Information

Connect With Us