https://melotel.com/wp-content/uploads/2020/05/inner-banner2.png
The Most Reliable & Trusted
VOIP Service Provider
in Canada
November 27, 2019

How To Inject Holiday Cheer Into Your Call Centre Environment

With less than a month to go until Christmas, it’s undeniable that the holiday spirit is in the air. Now, if that statement isn’t true for your place of business, some immediate changes should be made. This is especially true if you own and operate a call centre.

As we’ve pointed out in numerous blogs of past, call centre workers have tough jobs. Being on the phone all day can be a drag, if we’re being honest. As a call centre manager, a big part of your job is boosting employee morale on a regular basis.

There’s no time like the holiday season to grow the good vibes in your call centre. Your phone agents could certainly make use of a festive atmosphere. Not only will it enhance the employee experience but, in turn, it will boost customer satisfaction as well. So what can you do to inject holiday cheer into your call centre environment?

Supply your staff with sweet treats.

For many people, it isn’t the presents that make the holiday season so much fun – it’s the food! Who doesn’t love attending holiday parties and dinners where the eats are abound? Turn your call centre into a buffet (of sorts) by having some tasty goodies available for your staff members to enjoy each day. At the very least, designate a day or two each week, until the holidays, for there to be sweet treats awaiting your employees.

“Everyone loves sweets, right?” asks Jeff Charles on SmallBizTrends.com, “Get some baskets of sweet treats and place them throughout your office. Sure, it might not be the healthiest choice, but your people will still love you for it. As a matter of fact, you can even get team members to help with this. The more involved your employees are, the better the impact this will have.”

Host a Secret Santa.

‘Tis the season of giving, after all, right? Secret Santa is a holiday tradition in offices all across North America. Simply set a small budget and encourage everyone in the office to pick a name out of a hat to find out who they need to buy a small gift for. When the day comes to hand out those gifts, turn the activity into a bit of a fun game.

“You’ll be amazed how much effort people will put into coming up with lovely, creative presents for their colleagues,” insists PrinterInks.com, “You could also challenge everyone to guess who their ‘secret santa’ is, based on the kind of gift they gave.”

Set up holiday-themed games.

Call centres are known for their competitiveness. In addition to injecting holiday cheer into your place of business, games can also help to grow productivity. Offering incentives for your top December performers is a great way to accomplish both feats. “Contests are a great way to break the ice and get your team members engaged,” Charles writes.

It can be argued that your call centre can only be as productive as its technology allows. At MeloTel, we proudly offer DaFeeder Preview Dialer, which is a web-based telemarketing software that allows for one-touch campaign dialing. For more information, call us at 1-888-MELOTEL or use the Live Chat feature on our website!

0 Comment
Leave A Comment

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

Request Information

Connect With Us

Back