We’re about two months in to the Major League Baseball season. And if you’re like us, here at MeloTel, it’s been a little bit disappointing. That would be because our company is headquartered in Toronto, Canada – home of the Toronto Blue Jays. And although the Jays made a ton of exciting off-season deals to bolster its club, their output thus far has been less than stellar.
When it’s all said and done, they’re simply not driving in enough runs when it counts. And, in many cases, this is what hurts many businesses as well. Using a baseball analogy to refer to your company, it’s important to hit home runs with your customers. That means touching upon every base. Business success isn’t all about making sales. It’s about establishing long term relationships.
That way, you will not only close a deal here and there – you will be developing business connections that will help to sustain your company for the long haul. Let’s take a look at the MeloTel way of hitting home runs. For us, it’s not just about selling our products and services. We want to take it several steps further – all around the diamond, if you will. There’s the pitch, big swing…
First Base: Establish a rapport. Upon our first points of contact with our customers, we do what we can to establish a warm and friendly rapport. This includes getting to know the client a little bit so that we can better pinpoint their needs and interests. Knowing what makes our customers tick will help us to better serve them. We also want our clients to genuinely like contacting MeloTel for anything concern they ever have.
Second Base: Listen to their needs. Providing top-level service, to us, is all about solving problems. We aren’t so quick to offer solutions without hearing what the specific goals are for all of our clients. When we take the time to listen to what their concerns are, we can better assess the right way to address them. Nearly all of our services were created based on feedback given by our customers.
Third Base: Deliver optimum service. Once the service is provided, the transaction is not totally complete. Not as far as we’re concerned anyway. At MeloTel, we go out of our way to ensure that our phone systems are correctly installed, working perfectly and meeting your needs. Furthermore, we are always there to address issues that may come up. And we always do it with a smile!
Home: Develop the relationship. Our plan is to keep you as a client for the long term. If you have already enrolled in one or more of our services or purchased any of our products, then you are practically part of the family! We encourage all of our customers to keep in touch to let us know how we can serve them better. If we can make your life easier, we’ll do it!
Here’s hoping that you will join our team so that we can hit a home run for you! Clearly, there are many products and services that we offer to suit the various and ever-changing needs that you may have. Please feel free to call us up at 1-888-MELOTEL to talk about how we can begin making things better for your brand. And here’s hoping that like MeloTel, the Blue Jays will be hitting a lot heavier soon!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"