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July 19, 2019

How To Get Your Customers Saying “They’re The Best!”

Every business owner in the world wants his/her customers to be fans. It’s one thing to successfully put through a sale. It’s an entirely different thing to have the purchaser continue to come back and also recommend the business to his/her friends and family. To make customers fans of your company, you have to provide customer service that is incomparable to any other business. That way, you’ll get customers saying “they’re the best!” when referring to your brand.

Ensure your customers are well informed.

This just doesn’t just entail providing clear and accurate information. It means you’ve ensured that your customers understand everything you’ve said. It pays to be thorough. Don’t be afraid to simply ask your customers if they have any questions or wish for clarification. Doing so will significantly increase customer satisfaction and greatly reduce complaints.

“Make sure your customers know exactly what you mean” advises Greg Roth on Freshdesk.com, “You don’t want your customers to think they’re getting 25% off when they’re actually getting 25% more product. Ask customers if they understand what you’re saying. Use positive language, stay cheerful no matter what, and never end a conversation without confirming the customer understands and is satisfied.”

Don’t underestimate the use of positive language.

Since it was just mentioned, allow us to remind you of our “The Importance Of Positive Language” blog from earlier this week. In it, we explain how necessary it is to always give your customers confidence in your brand by highlighting what it CAN do for them instead of stressing what it CANNOT do. And, as always, warm and friendly tones are of vital importance.

“The vocabulary and tone your team uses can steer the course of the conversation with a customer,” writes Clint Fontanella on HubSpot.com, “So, it’s important to focus on using positive language because it encourages a better customer experience. By using positive language, your team can prevent escalations by demonstrating their confidence in resolving the customer’s issue.”

Remember that honesty is the best policy.

You can’t always provide your customers with exactly what they want. And you won’t always know the answer to every question asked of you. However, keeping the whole positive language thing in mind, be sure to say “That’s a great question, I’d be happy to look into that for you” instead of “I don’t know”. The two vastly different phrases may mean the same thing but they communicate something totally different.

“Your customers rely on you to know your product inside out,” says Roth, “It’s your job to stay informed enough to respond to questions or at least know where to turn if the questions become too technical for you to answer. If you don’t know the answer it is okay to say to your customers ‘I don’t know’, as long as you follow it up with ‘but I’ll find out’. Customers will appreciate your honesty and your efforts to find the right answer.”

For a dose of MeloTel’s customer service style, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website. We’ll always do our best to make you say “they’re the best!”

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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