All week long, the MeloTel Blog has been returning to its roots to champion the many virtues of Voice over Internet Protocol. If you’ve been reading (it’s never too late to catch up on our last two blogs if you haven’t!), you’ll know that VoIP phones provide business owners with many advantages over traditional landlines. Clearer communications and big savings are just two of the most popular benefits.
But how can VoIP truly help you to become an industry leader?
The fact that VoIP enables you to be mobile is something we pointed out a couple of blogs ago. But it deserves repeating considering how much it can change the ways in which your business earns income. Consider the fact that “Sorry, I was away from my desk” and “I was out of town at the time you called” are responses you’ll never have to give another customer. Now consider just how pleased you’ll make every client by being more accessible than your competitors.
“VoIP allows business professionals to unchain themselves from their desks,” affirms Jim Murphy on SmallBizDaily.com, “Sales reps can have their calls forwarded to their cell phones in the field. Repair experts can handle new inquiries and customer service calls while at a job site. A manager can have some agents work from home but still maintain their connection to the office phone system.”
Not only does VoIP enable you to be accessible no matter where you may be, it also ensures that your phone systems don’t shut down. Emergencies can arise at any moment. Take a power outage, for example. A loss of power generally means a loss of your internet connection and therefore, your phones. However, a failover solution is part of VoIP’s package of features. It will forward your business number to a mobile device to keep you from missing important customer service opportunities.
As Emer Farrell of IP Telecom explains, “one of the main concerns people have with VoIP is that if the broadband goes down, you lose your phones completely until the systems are back up and running. This is not the case! When using VoIP, you’re actually reducing the risks for downtime as there are failover options available to you. You can switch to a secondary broadband connection, or divert to a different number.”
Our friends over at Hire Value Inc. often report that the best way for a company to attract top talent to its staff is to ensure that its current employees are kept happy. As explained by eGuard Technology Services, VoIP has the ability to improve employee retention.
“Studies indicate that employees are more likely to stay with a company if they feel passionate and connected to the work they do, while feeling as though they matter to the company,” reveals the site, “Utilizing outdated legacy software is a surefire way to drive out some of your best talent. VoIP provides the latest telecommunications technology. It can make the jobs of your employees easier and more efficient while enabling them to feel more connected to the company at large.”
Make the switch to VoIP today! For information about MeloTel’s Commercial Phone Services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"