At MeloTel, we’re extremely proud of our past ten years of success. In that time, we’ve grown from being a start-up telephone company to an all-you-can-eat buffet for small businesses – sort of. To be clear, we don’t offer any eats, however, we do see MeloTel as one-stop shop for all of a company’s communication needs.
Our VoIP-based Commercial Phone Services, incomparable Website Maintenance Services and unbeatable Bloggers & Creative Writers For Hire only scratch the surface. However, we’re well aware that our company couldn’t have grown in the way that it has without gaining a reputation for being an excellent customer service provider. In this two-part blog, we’ll discuss the top techniques that have helped us. Let’s start.
While you may consider yourself an expert in your field, it’s vital that you keep in mind that the majority of your customers are not. Be sure to explain your products, services and policies in ways that are easy to understand instead of overusing company jargon. Be patient, calm and clear in your explanations. This is especially important when customers get upset. The last thing you want is for anyone to go public with their displeasure with your company.
“Complain: What a customer does when they are unhappy,” explains Forbes.com, “They complain to friends, on social media, and even sometimes to you. Your business reputation is only as good as your customer’s last experience. Everyone that interacts with your customers should understand this.”
Active listening is one of the most important traits of an excellent customer service provider. There’s simply no way to provide a customer with excellent service if you’re not completely clear on what he/she is looking for. Don’t assume. Be sure to listen to what your customers are saying and make sure to directly tackle their issues.
“The ability to really listen to customers is so crucial for providing great service for a number of reasons,” says Gregory Ciotti on HelpScout.com, “Not only is it important to pay attention to individual customer experience (watching the language/terms that they use to describe their problems), but it’s also important to be mindful and attentive to the feedback that you receive at large.”
Arguably, there is nothing worse than lying to a customer. Once trust is lost, you’re not likely to ever get it back. It’s just like any other relationship. You need to showcase your ability to be reliable in order to maintain a strong connection. If you make promises you can’t keep, you’ll not only lose customers, but you’ll miss out on making customers out of people who hear the public complaints made about your business.
“Overpromise: Making a commitment to a customer that the company is not economically able to keep,” clarifies Forbes.com, “This is not a solid base for sustained excellent customer service.”
The MeloTel team would love the opportunity to showcase our customer service style to you! For information about any and all of our cloud-hosted services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"