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May 31, 2019

How The Raptors Can Help Improve Your Call Centre

Was there anyone in North America not watching Game 1 of the NBA Finals last night? You don’t need to be a basketball fan to know that the Toronto Raptors currently have the entire nation of Canada in an excited frenzy. The team has made history by a) making it to the NBA Finals for the first time in franchise history 2) hosting the first NBA Finals game ever to be played outside of the United States and 3) winning the first game to take a 1-0 series lead!

Quite clearly, the MeloTel team is quite thrilled about the very possible prospect of our hometown Toronto Raptors winning an NBA Championship. But, before we get too ahead of ourselves, perhaps we can think of some ways the Raptors’ current success can help to improve your call centre business. It’s not as far-fetched a concept as you may think.

Friendly competition can be good for your business.

As you know, call centres are very competitive atmospheres. Each day, your phone agents vie for the support of their clients in hopes to meet and exceed their sales targets. Why not make it a little bit more fun for them by splitting your team into smaller teams, creating a standings chart and measuring performances? Offer worthwhile incentives to weekly winners and even introduce a “playoff tournament” at the end of each month.

According to Contemporary Staffing Solutions, “competition challenges agents to outpace their coworkers, which ostensibly means employees get more done than they would without that carrot dangling in front of them. Beating out others can create a feeling of self-validation when the final numbers come in.”

In-office competitions don’t always have to be work-related.

Never underestimate the importance of having high employee morale at your workplace. There’s no question that happy workers are productive workers. While it’s a great idea to incentivize performances, you may also want to implement fun activities that will help to keep your employees in constant good spirits. Non-work related games can do a lot to encourage teamwork, form stronger bonds among team members and uplift people in bad moods.

“If you want to encourage teamwork among your call center employees while adding a little excitement to the workplace, consider creating some games for workers to play,” offers American Staff Corp, “Not only will employees be more likely to try their hardest to succeed, but they’ll also build valuable relationships with one another. In the long run, this will improve workplace morale. One idea is to hold a sales contest where team members must work together to achieve a common goal in return for a group lunch or other perk.”

Give phone agents the tools to succeed.

Of course, it will be helpful for all of your call centre employees if they are using cutting edge technology to perform their duties. At MeloTel, we proudly offer DaFeeder Preview Dialer which is a simple web-based telemarketing software that allows even the most inexperienced computer users to manage campaign dialing and dispositions. For more information, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
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Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

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Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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