We’re sure that MeloTel’s Founder and CEO, John Meloche is having an amazing vacation with his family. But knowing John, we’re also confident that he’ll be excited to return to the MeloTel office this coming Monday. No, nothing beats a good vacation. But John’s dedication to his customers is unmatched in our industry – or any industry, for that matter!
We hope that, in his absence, over the past few weeks, you can agree that the customer service you’ve received from the MeloTel team has been as stellar as expected. As a team, we’re happy to represent the MeloTel brand and feel confident that no matter who you speak to when you contact our office, you’ll receive the epitome of excellent customer service.
Of course, it matters quite a lot that our team members all share the same vision of having MeloTel recognized as the provider of the best customer service in the telecom industry. Without team members who are all on the same page, we would obviously not be able to uphold John’s commitment to his customers. Team work – as they say – makes the dream work!
“What is teamwork?” asks The Happy Manager website, “There are several ways to define teamwork but for some colour why not think of it as the French do. The French language has an excellent expression to describe it: esprit de corps. This means a sense of unity, of enthusiasm for common interests and responsibilities, as developed among a group of persons closely associated in a task, cause, enterprise, etc.”
As much as teamwork requires an obvious sense of unification, it does not necessarily have to insist upon everyone thinking the same way. In fact, the strongest teams are made up of very unique individuals who all bring something different to the table. MeloTel’s Customer Service Supervisor, Michael Paz, for example, is an absolute technical whiz. Not only is he an amazing people person who highlights MeloTel’s penchant for providing customer satisfaction, but he can work his way around any computer glitch imaginable!
Our Editor In Chief, Daniel Faraldo, on the other hand, is the complete opposite. An admitted “tech moron”, Daniel is not one for troubleshooting and repair. He often seeks Michael’s assistance for his tech issues. When it comes to composing compelling and informative content, however, that’s where Daniel takes over. The creative energy within MeloTel’s head blogger is unparalleled. Michael and Daniel’s unique skills truly help to balance our team out.
“Unsurprisingly, teamwork at the workplace has also shown to increase innovation and creativity by allowing team members to bring unique and distinct perspectives to the table,” says Tim Zimmer on Chron.com, “When leveraged, effective teamwork drives company growth and boosts performance and success by tapping into each individual’s unique strengths and attributes.”
As a reminder, John will return from his vacation on July 22nd, making him available in the MeloTel office on Monday, July 23rd. For information about any and all of our cloud-hosted services, please don’t hesitate to give us a call at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"