You may have noticed how seriously the MeloTel team has been taking the current coronavirus situation. Firstly, we have been dedicating many of our recent blogs, newsletters and press releases to what the World Health Organization has officially determined as a pandemic. Secondly, we are dedicating ourselves to helping our clients deal with the inevitable matter of changing the ways in which their businesses are run.
As of yesterday, the Public Health Agency of Canada has confirmed 103 cases of COVID-19 in Canada. The death toll remains at one. The Centers for Disease Control and Prevention has now confirmed 1,215 cases of COVID-19 in the United States. 36 deaths have been reported. The past 24 hours have seen a lot of change in the ways in which major corporations are addressing this issue.
Immediately following the discovery that Utah Jazz player, Rudy Gobert was diagnosed with the coronavirus, the National Basketball Association announced the indefinite suspension of their season. Other professional sports leagues, including the NHL, are expected to follow suit. Evidently, the importance of preventing the spread of COVID-19 is reaching new heights. Even Hollywood superstar actor, Tom Hanks has been diagnosed with the infection.
You likely won’t be surprised to learn that the MeloTel team has been receiving a number of calls from clients who are interested in finding ways to get their employees to work from home. In order to assist all our customers, in their disaster preparedness plans related to COVID-19, we are making specific products readily available in anticipation of the higher demand.
As we made clear in our last blog, MeloTel’s cloud-hosted Commercial Phone Services allow your employees to easily work from remote locations. Thanks to VoIP technology, our phone services will let your staff members make and take calls from any location, no differently than if they were sitting at their desks in your office. With VoIP, no landlines are necessary – only a connection to the internet and a receiver!
The first and most sensible option for getting your employees to work from home is to equip them with desk phones. At MeloTel, we provide solutions that allow for your workers’ devices to be registered at home. We do this by permitting their IP addresses on our network. To begin working from home, they will require AC Power Adapters. They may also need to open some ports on their routers if they need to call support for assistance.
Your employees can also take advantage of Cloud Softphone. This is a free app that works on both iPhones and Android devices. With it, your employees can have their own extensions registered so that their smartphones can be used to make and receive calls just as if they were at their desks. All that is needed is a Wi-Fi or LTE network. If you would like us to send our employee their Cloud Softphone Registration, please contact support and request it.
For more information about how MeloTel can help you if you need to send your employees home, please don’t hesitate to call us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"