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November 14, 2016

How Do VoIP Features Improve Your Business?

Would you like it if your life was made easier? It’s a rhetorical question, isn’t it? Who would want their lives made easier? The incredible technological advancement known as Voice over Internet Protocol is the answer for business owners who fall into the category of “people who like to have their lives made easier”. The true benefit of VoIP, by the way, is that it makes life easier for your customers as well.

How does VoIP make it easier for your customers to find you? Customers truly appreciate working with businesses that are reliable. And a big part of reliability is your availability. In a world where people aren’t used to waiting for too long anymore, it’s important for consumers to have their questions answered quickly. And when you’re able to be easily reached on the phone, it goes a long way in securing a strong reputation for your company.

With calling features such as Incoming Call Routing, MeloTel’s Commercial Phone Services patch your callers through to a number of phone numbers before pushing them towards your voicemail. This gives them ample opportunities to reach you at a phone number that you have access to. A call may come into your office and ring a few times before being routed to your cell phone and then to your home phone – as an example. The feature goes a long way in putting your customers’ minds at ease.

How does VoIP make it easier for you to service your customers? As just mentioned, there are bound to be times when your customers will need to leave voice messages for you. Your ability to return those messages promptly will go a long way in building and strengthening your relationships with your customers. With Voicemail to your Email, another feature available with our Commercial Phone Services, you’ll never miss an important message.

As the name of the feature reveals, it sends your voicemail messages to your email inbox as mp3 files. That way, you don’t have to worry about writing down names and numbers in order to figure out who has called, who you’ve called and who you need to call. Instead, you can search, file, organize and delete all of your voicemails in ways that were previously impossible. Voicemail to your Email is a fantastic way to keep track of all of your missed calls.

How does VoIP make each phone call to your business more pleasant? As mentioned earlier, people aren’t prone to waiting around for too long like they used to. That’s because with the advent of the internet came an immediate source of information. There will be times when you’ll need to place your callers on hold, but it’s important to remember that they won’t like to be kept waiting for too long.

With Custom Hold Music, you will ensure that your customers never assume that their calls have been disconnected. More importantly, you can choose what they listen to in order to increase the chances that they remain on the line. You can even customize what they listen to with inventive ad campaigns, if you wish. Instead of subjecting your callers to bland and annoying “muzak”, this feature keep ears entertained.

Are you ready to have VoIP improve your business? For more information about MeloTel’s fantastic Commercial Phone Services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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