You may have noticed a new trend in online customer service lately. Have you recently visited any company websites just to be greeted by little messages offering you assistance? Believe it or not, more often than not, that message isn’t generated by an actual person. It’s a ChatBot! And we’re willing to bet that, if you interacted with it, you received some very helpful answers to your questions.
ChatBots aren’t just the wave of the future. They’re the wave of today – if we can coin such a term. Because they offer website visitors real-time assistance, ChatBots are revolutionizing the way customer service is being offered. You may wish to consider adding a ChatBot to your company website. Let’s discuss why.
Not everyone has a long attention span. In fact, most people don’t. When someone visits your site, one of your top priorities should be to grab and hold his/her attention. In addition to a well designed website complete with photos and an attractive colour scheme, a ChatBot can do the trick. By interacting with visitors, you stand a better chance of not just keeping their attention, but sparking their interest.
Research has shown that more than 80 percent of online shoppers need support while doing their shopping. In many cases, they need help trying to figure out which products and services best fit their needs. In other cases, online shoppers simply need help locating what they’re looking for. With the help of ChatBots, your website visitors will have much easier times navigating through your site. This will help them to locate and purchase more items of interest.
Your employees can only work so many hours. We all know that. Everyone needs breaks as well. We’re human. We all need to eat and sleep. ChatBots do not. They don’t take breaks, they don’t snack and they don’t take days off. They don’t leave work! With a ChatBot, you can guarantee all of your site’s visitors excellent customer service all around the clock. Providing 24/7 assistance is a great way to significantly boost customer satisfaction.
ChatBots can be programmed to give automated answers to frequently asked questions right away. But, in the event, a visitor requires assistance from a real person, a ChatBot can forward the request to a live representative. This can be necessary in the event a more complicated request is made.
At MeloTel, we proudly offer our own version of a ChatBot simply known as the MeloTel ChatBot or “MeloBot” for short. This service, powered by artificial intelligence, enables your website’s visitors to interact with a chat interface. As mentioned, ChatBots provide your visitors with better experiences, helping to increase your website conversions.
MeloTel’s clients have reported wide-ranging success after adding our ChatBot to their websites. In fact, companies all over North America are reaping the benefits of this fantastic technology. Both business owners and everyday people alike are beginning to realize the value of ChatBots. For information about how to get started with MeloTel ChatBot, please don’t hesitate to call us at 1-888-MELOTEL.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"