You may have noticed a new trend in online customer service lately. Have you recently visited any company websites just to be greeted by little messages offering you assistance? Believe it or not, more often than not, that message isn’t generated by an actual person. It’s a ChatBot! And we’re willing to bet that, if you interacted with it, you received some very helpful answers to your questions.
ChatBots aren’t just the wave of the future. They’re the wave of today – if we can coin such a term. Because they offer website visitors real-time assistance, ChatBots are revolutionizing the way customer service is being offered. You may wish to consider adding a ChatBot to your company website. Let’s discuss why.
Not everyone has a long attention span. In fact, most people don’t. When someone visits your site, one of your top priorities should be to grab and hold his/her attention. In addition to a well designed website complete with photos and an attractive colour scheme, a ChatBot can do the trick. By interacting with visitors, you stand a better chance of not just keeping their attention, but sparking their interest.
Research has shown that more than 80 percent of online shoppers need support while doing their shopping. In many cases, they need help trying to figure out which products and services best fit their needs. In other cases, online shoppers simply need help locating what they’re looking for. With the help of ChatBots, your website visitors will have much easier times navigating through your site. This will help them to locate and purchase more items of interest.
Your employees can only work so many hours. We all know that. Everyone needs breaks as well. We’re human. We all need to eat and sleep. ChatBots do not. They don’t take breaks, they don’t snack and they don’t take days off. They don’t leave work! With a ChatBot, you can guarantee all of your site’s visitors excellent customer service all around the clock. Providing 24/7 assistance is a great way to significantly boost customer satisfaction.
ChatBots can be programmed to give automated answers to frequently asked questions right away. But, in the event, a visitor requires assistance from a real person, a ChatBot can forward the request to a live representative. This can be necessary in the event a more complicated request is made.
At MeloTel, we proudly offer our own version of a ChatBot simply known as the MeloTel ChatBot or “MeloBot” for short. This service, powered by artificial intelligence, enables your website’s visitors to interact with a chat interface. As mentioned, ChatBots provide your visitors with better experiences, helping to increase your website conversions.
MeloTel’s clients have reported wide-ranging success after adding our ChatBot to their websites. In fact, companies all over North America are reaping the benefits of this fantastic technology. Both business owners and everyday people alike are beginning to realize the value of ChatBots. For information about how to get started with MeloTel ChatBot, please don’t hesitate to call us at 1-888-MELOTEL.