The title of today’s blog is a question the MeloTel team gets on a regular basis. Even though we’ve been offering Commercial Phone Services that make use of Voice over Internet Protocol since our company’s inception in January of 2009, there are still many North American business owners who are unaware of VoIP’s benefits.
To put it simply, with VoIP, you no longer need a traditional landline in order to use the phone. An internet connection and a receiver is all that is necessary to connect with colleagues, clients and customers all over the world. Furthermore, VoIP telephony provides you with a myriad of features that companies offering old school telephone services can only dream of.
Calling features include, Call Waiting, Caller ID, Conference Calling, Call Transfers, Incoming Call Routing, Custom Hold Music, Out of Office Options, the MeloTel VoIP Panel and Voicemail to your Email. That last one is something that continues to amaze our clients. It sends all of your voicemails to your email inbox as mp3 files. That way, it’s virtually impossible to overlook an important message!
Don’t underestimate the importance of Custom Hold Music either. As we’ve highlighted in a previous blog, it’s one of the top ways to keep customers from hanging up when they’re on hold. According to Ion Mae on MyVoipProvider.com, “for organizations with a business VoIP phone system, using the Custom Hold Music feature is an excellent way to keep callers connected and entertained. Soft soothing music can make a potentially aggravated customer more patient.”
With MeloTel’s Commercial Phone Services, you have free access to a softphone app for PCs, Androids and iPhones. It allows you to make and receive calls from anywhere in the world! The app is perfect for any user who needs great quality calling on the go. The best part is that you don’t have give out your cell phone number anymore. With the same business phone number you use in your office, your mobile device can be used to conduct your business.
“A great feature of VoIP is the fact that you can use your system anywhere there’s data, using softphone applications,” explains Emer Farrell of IP Telecom, “This means that if you have employees who travel a lot, such as engineers in site or field sales employees, they’ll be able to use the in-house VoIP system.”
Our Free Polycom Rental program is designed to make your switch to hosted phone services easy and cost-effective. Instead of investing hundreds or even thousands of dollars on new telecom equipment, MeloTel will provide you with Polycom phones as free phone rentals for as long as you are our customer. There are no setup, activation or shipping charges either!
Make the switch to VoIP today! MeloTel isn’t just intent on providing you with top-of-the-line phone services. We’re committed to building better relationships with our customers. We are much more than just an alternative to “the other guys”. For information about our Commercial Phone Services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"