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November 25, 2016

How Can Holiday Music Help Your Business?

The title of today’s blog may pose what appears to a strange question. But it’s not as strange as you may think. Readers of the MeloTel Blog have come across entries that champion the use of Custom Hold Music – one of the great features that is available as part of our Commercial Phone Services. When music is played during a caller’s hold time, it tends to keep him/her on the line.

Retaining your callers is just one of the many benefits that hold music can provide. Because dead silence tends to give a caller the impression that he/she has been hung up on, it’s important to remember just how much hold music can help improve customer satisfaction. Hold music can also keep people entertained. Don’t be surprised to come back on the line to a caller who is interested in knowing what song he/she was just listening to.

So how can hold music help your business during the holidays? Well, it may come as no surprise to you that holiday music is a wise choice for your caller’s hold times at this time of year. Sure, it may sound cliché. But getting people into the holiday spirit can go a long way in improving customer satisfaction. It’s that time of year – there’s just something in the air. And when your business takes advantage of it, it is placed in a better position to succeed.

With the Custom Hold Music that comes as part of MeloTel’s Commercial Phone Services, you do get the option of choosing what you’d like your customers to listen to. During this time of year, we suggest holiday tracks that have mass appeal. Fun songs like “Frosty The Snowman”, “Rudolph The Red-Nosed Reindeer” and “Deck The Halls” are generally enjoyed by all lovers of the holidays.

It’s probably best to stay away from any religious music, so as to not alienate anyone. Naturally, you’re not likely to be aware of all of the religious affiliations of your customer base members. And the last thing you want to do is have any of your callers hang up before even getting the chance to speak to one of your representatives.

But what if holiday music just isn’t quite your thing? You may want to consider recorded advertisements. With the Custom Hold Music feature, you can have your callers listen to specific ads that promote your current holiday specials, discounts, sales and events. It’s a great way to keep things festive without worrying about which music your callers may enjoy. And, quite obviously, advertisements are excellent ways to heighten awareness about what your business has to offer throughout the holiday season.

Custom Hold Music is just one of the many excellent features that are available with MeloTel’s Commercial Phone Services. You’ll also enjoy Call Transfer, Call Conference, Auto Attendant, Voicemail to your Email, Caller ID, Call Waiting, Incoming Call Routing and so much more. Not to mention, customers who sign up for our VoIP-based Commercial Phone Services will enjoy FREE phones for the duration of their time as MeloTel customers!

Now, isn’t that music to your ears? For more information, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website! And feel free to download Uncle John

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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