“She’s not available right now.”
“I’m sorry. He isn’t in the office yet. Can I take a message?”
“I apologize. I can’t locate him at the moment.”
The above phrases may appear to be popular responses to requests to speak to a business owner. And, by “popular”, we only mean that they seem to be used frequently. These responses are, in no way, popular with consumers. In 2020, people expect to be able to get in touch with those they do business with. With all of the advances in technology that we have available to us today, being unavailable is often deemed inexcusable.
Of course, you can be busy. You can be in a meeting or currently speaking to another customer when you receive a call. But, these days, getting back to someone in 24 hours doesn’t often cut it. When your customers need you, they need you now – or at least, as soon as humanly possible. Don’t think that supporters of your business don’t realize that today’s technological advances can help them to contact you immediately. And don’t think they won’t go elsewhere if you’re too hard to reach!
As the title of today’s blog contends, call forwarding can practically save your business. It can turn it from a “They’re never around when I need them” brand to an “I can count always count on those guys” entity. That’s huge! Consider just how much you’ll be able to increase customer satisfaction when you increase the availability of both yourself and your staff.
With call forwarding, you can send phone calls that come into your business directly to any other device of your choosing. It doesn’t matter if you are at home, on the road (be sure to use your hands-free function!) or even on vacation. A call forwarding service will pretty much guarantee that your clients are able to receive customer service in real time.
With the coronavirus pandemic continuing to make working from home situations necessary, call forwarding is practically a must. No business professional feels comfortable giving out his/her personal cell or home phone numbers to clients. With call forwarding, you don’t have to. Simply forward your business number to your home phone when you’re working from home and your callers won’t know the difference!
With call forwarding, you don’t have to compromise your customer service levels. It enables you and your employees to work remotely and travel, if necessary. No matter where your phone agents may be, call forwarding allows them to be there for all of their important calls.
By forwarding your calls to whichever device you’re using, you eliminate the need for clients to pay long distance charges. After all, why should they foot the bills for phone calls just because you can only be reached at a long distance phone number? When you use a call forwarding feature like MeloTel’s Single Number Reach, you only need one number to be contacted anywhere you are.
With Single Number Reach, you’ll never miss an important phone call ever again! For more information, please don’t hesitate to call us at 1-888-MELOTEL.
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“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
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“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"