The MeloTel Blog has often included posts that focus on the importance of customer service. Priding ourselves on our ability to truly provide the best possible service in our industry, the MeloTel team remains committed to ensuring that each and every one of our customer interactions is an enjoyable one. As we’ve pointed out a few times, feedback given to us from our Customer Satisfaction Survey entries has been very valuable.
Do keep in mind, by the way, that you may take our survey each and every time you have had an interaction with a member of our technical support staff. Each entry makes you eligible for our monthly $100.00 giveaway! You see, it is never lost on us that it isn’t just great products and services that make a company popular. It’s the experiences that they give their customers that make the difference.
This is why we have highlighted the type of experiences we intend on providing our customers once they sign up with MeloTel. “Our approach is customer-centric” reads the tagline in our “5 Reasons To Choose MeloTel” section of our website’s new homepage. In today’s blog, we’d like to take the opportunity to highlight those reasons: Better Value, Better Technology, Better Service, Better Support and Better Terms.
1. Better Value. Is there anyone in the world who doesn’t like saving money? More importantly, is there anyone in the world wouldn’t like to save money while receiving optimum value in return? At MeloTel, we refuse to skimp on quality. But we also refuse to overcharge our customers. We ensure reduced rates compared to what is offered by other telecom providers, and guarantee low, predictable monthly bills.
2. Better Technology. Being on top of the latest technological advances is part of the MeloTel mandate. Our team is well-versed in the fields of VoIP telephones, CRM Software Applications, Web Hosting and so much more. As well, our systems are able to grow as your company grows. We are never outdated. No matter the size of your business, we provide the services that will uniquely meet its needs.
3. Better Service. Because this facet of our brand is found third on the list, please don’t assume that it is not a top priority. As mentioned earlier, top-notch customer service is a major part of the MeloTel mission statement. Becoming a “people’s company” has been achieved by treating each and every client as if he or she is our most important one. Specialized service is a key component to our regimen.
4. Better Support. Part of our commitment to unbeatable customer service is making sure that we are accessible. It is never lost on us that we are customers ourselves. And we know, from experience, that when we have questions or concerns, we’d like them addressed immediately. We want to be made to feel that our problems matter. Feeling all of this helps us to provide the fast and efficient support that our trained professionals have become known for.
5. Better Terms. With customer satisfaction as a top priority, we make sure not to insist upon lengthy contracts that make our clients feel tied down. Our services are meant to provide clients with exactly what they need for their businesses. They have as much freedom to switch providers as they wish. However, given our track record, we’re confident that once a person becomes a MeloTel client, there will be no need for switching again!
Call us today at 1-888-MELOTEL!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"