Why Choose Us? There’s more to it than just really fast servers. Here are 10 of the many reasons to choose MeloTel as your service provider.
We support. For general business inquiries we are available between 8am and 7pm every weekday, but for technical issues we never close. We never leave, and the lights never go off. We offer 24/7/365 support.
We’re affordable. When you truly consider the facts – when you add up all of the features – we undeniably offer more value than any nearest competitor. Sometimes you have to look beyond the price and consider all things such as quality, uptime, support and then features. There is a cost to “cheap web hosting” – don’t let it burn you.
We answer the phone. Our average hold time for technical support is below 2 minutes.
We hire amazing employees. The talent runs deep within our organization. This means a better experience for you. We find, hire and train the most talented individuals possible and we work hard to keep them.
Serving Canadians since 2008. We’re not “fly by night” – we’re not going anywhere. Our longevity and experience matters and will speak for itself.
Tier III data centers. Our data centers providers have some of the highest level design and engineering features available in the world; surpassing uptime, security, cooling and power redundancy standards of all other multi-tennant data facilities.
Innovation. Over and over MeloTel has been the first to market with new technologies. Notably, we were the first company take tenancy in Canada’s first Multi-Tennant Tier III Data Facility.
We rise to the challenge. Just like all complex systems, hosting services occasionally encounter problems. When something unexpected happens within our network that affects your services, we immediately rise to the challenge and provide transparent status updates in real-time. Subscribe to @nocstatus on twitter for an incident to stay updated every step of the way until it’s resolved.
You can trust us. We’ve received an A from BBB. Also known as the Better Business Bureau. The BBB’s appraisal of MeloTel is further proof that we are committed to being honest and forthright in all of our business relationships. We also protect our clients with data encryption and SSL layers.
We want your business. We understand there is a high demand for excellent customer service. We promise to do everything we can to ensure we exceed your expectations during any interaction. Give us 1% of your trust and we will earn the other 99%.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"