A good friend is dependable. You can call a good friend when you are in need and that friend will be there to help you. Even if it’s nothing more than a listening ear, a friend should be able to provide you with the comfort and assistance you need to get through a tough time. At MeloTel, we work to treat our customers as our friends. Each day, we think with the following mindset:
“How do we like to be treated as customers?” And the answer is always the same. We want polite and courteous service. We want trustworthy and dependable service. We want to be helped when the help is needed. We know that our customers think with the very same mindset. We know that it’s the things that our customers DON’T pay for that matter to them the most.
In other words, when assistance is needed, we’re only too happy to provide it – no extra charge. That means that when a customer calls us at 1-888-MELOTEL for help, we provide the type of service that a friend would provide. It all starts with a listening ear. We hear our customers out so we know exactly what their concerns are. That way, we are able to better manage them.
We offer our sincere and most diligent efforts to resolve the matter as quickly as possible – and in the most professional way we know how. In many ways, we are able to handle problems without ever having to leave our offices. One way that we’re able to do this is through Team Viewer. It’s an amazing – and FREE to download – service that allows us to control your computer from a remote location.
Whenever our clients have a computer issue, we are able to take over the controls as if we were sitting right beside them. It’s as simple as running the Team Viewer application and submitting your connection details. Naturally, one of our friendly and experienced representatives would walk you through the very quick and easy process. We’ll then take care of the problem right before your eyes.
“It’s actually quite fascinating,” mentioned one of our clients who was helped through Team Viewer recently, “It’s like there’s a ghost in the room – but not in a scary way. I could see everything that you were clicking on and opening as if I was doing it myself. Only I wasn’t. It’s a great way to learn by example and it’s also pretty quick and efficient. No office visits necessary.”
It’s important to us that our clients trust us. We believe that trust is a huge part of any relationship. So when it comes to the business and customer relationship, why should it be any different? We’re willing to work hand-in-hand with our clients so that they can not only see our efforts first-hand, but get to understand our levels of expertise. When trust is built, it goes a long way.
As mentioned, the help you need is only a phone call away. No matter what the problem with your MeloTel services may be, we always have your back. Feel free to keep 1-888-MELOTEL on speed dial. As your Hosted and Professional Services provider, we strive to provide you the absolute best customer service around. But, as your friend, we strive to make you happy as often as possible.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"