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December 10, 2019

Have You Communicated Your Holiday Hours To Your Customers?

Christmas is about two weeks away and the decade will be over one week after that! Quite clearly, we are in the midst of the 2019 holiday season. Here’s hoping yours is going excellently so far. As a business owner, you’re hopefully pulling in the big bucks, enjoying the busiest shopping season of the year. But no matter what you do for a living, you’re hopefully full of festive cheer right now!

Here’s a quick reminder that if you need any help with getting into the holiday spirit, you can always download Uncle John’s Holiday Hits for free! As well, it’s important that we remind you about how necessary it is to communicate your company’s holiday business hours to its customers.

Do you own a retail shop that has extended holiday hours?

Over the course of the next two weeks, shoppers all over North America will be crowding the malls looking for their last minute gift ideas. If your store offers highly sought-after items that make for the perfect gifts, it would be wise to extend your hours to give people more opportunities to shop. Naturally, you’ll have to ensure that your store is properly staffed beyond the hours it would normally operate.

According to Kimberly Solarz on OnDeck.com, extending your hours during the holidays is an important step in ensuring customer satisfaction. “Come hell or high water, the holiday season will pretty much always mean more people spending more money,” she reminds us, “Look at ways you can extend your hours for the season. Ask loyal customers when they’d most like to do their holiday shopping, and cater to them.”

Will you be closing up shop for a portion of the holiday season?

This is completely normal, of course. Most businesses shut down for, at least, a few days during the holiday season. Because every company has its own unique policy, it’s important to communicate your altered hours of operation to your customer base. People need to know when they can and when they cannot access your business.

At MeloTel, we have several clients who are taking off the two consecutive weeks when Christmas and New Year’s Day take place respectively. We have many other clients who will only be taking off Christmas Eve, Christmas Day, New Year’s Eve and New Year’s Day. MeloTel’s own holiday schedule is a bit odd itself. This is why we communicated it as early as a month ago.

Here’s another reminder of MeloTel’s holiday schedule:

Until Thursday, December 19th, MeloTel’s standard operating hours will remain Monday to Thursday between 8:30 a.m. and 6:00 p.m. Eastern Standard Time, and Friday from 8:30 a.m. to 5:00 p.m. On Friday, December 20th, MeloTel will close at 2:00 p.m. EST. We will be open for business on Monday, December 23rd with slightly altered hours of 8:30 a.m. to 5:00 p.m.

MeloTel will then close for Christmas Eve, Christmas Day and Boxing Day but we will be open on Friday, December 27th with our regular hours of 8:30 a.m. to 5:00 p.m. MeloTel will also be open on Monday, December 30th between 8:30 a.m. and 5:00 p.m., but we will be closed for both New Year’s Eve and New Year’s Day. Our first day of operations in the year 2020 will take place on Thursday, January 2nd.

If you have any questions, please don’t hesitate to call us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

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Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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