Welcome to the final entry into the MeloTel Blog for the year 2015. We’d like to take this opportunity to thank each and every one of our amazing customers for their continued support and trust in our company to provide them with our services. As well, we’d like to wish everyone a very happy new year and hope that 2016 becomes your more profitable year yet! We’d be only too happy to help for that to happen.
We’d like to remind you that today also represents our last day of operations for the year 2015. We will be closed tomorrow and Friday to observe New Year’s Eve and New Year’s Day, but we will be back open for business bright and early on Monday, January 4th, 2016. We’d also like to remind you that, in the new year, we will be operating under revised business hours. MeloTel will be open between the hours of 8:30am to 6:00pm EST from Monday to Thursday.
We open from 8:30am to 5:00pm EST on Fridays. Based on our experience, these hours of operation will allow us to best serve our clients as these are our busiest call times. And finally, tomorrow represents the very last day that you can fill out our Customer Satisfaction Survey for a chance to win $100 cash. This initiative, which we started at the beginning of 2015, has proven to be an excellent way for our company to learn how to better its customer service practices.
As well, it has offered an awesome incentive for MeloTel customers to provide us with the necessary feedback that has helped for us to improve our customer service regimen. Each month in 2015, we awarded one lucky MeloTel client with $100 after placing his/her ticket number into a random draw. We had a lot of fun with this initiative and we’re planning for something even bigger and better in 2016!
Stay tuned for news about what we’ll be doing to reward our great customers in the new year. In the meantime, please take just a couple of minutes to fill out our Customer Satisfaction Survey if you’ve had a recent interaction with a member of our technical support staff. No matter how long or how short your interaction was, we’d love to hear your feedback about it. Please feel free to provide honest feedback as it will greatly help us to improve our customer service.
Please don’t worry! Constructive criticism will definitely not eliminate you from being able to win the $100 cash prize. In fact, we’d love to hear what you’d like to see from MeloTel in 2016. We’re always coming up with ideas for how to please our customers, but we know that there are no better ideas than the ones that come directly from you. One of our New Year’s Resolutions is to become Canada’s #1 provider of customer service in the telecom industry
Not to mention, we’re intent on taking our title of “Canada’s Hosted Company” to the next level. We know that our Commercial Phone Services are second to none, and we’re certainly hoping that more Canadian business owners come to discover that on their own. We are also very confident that we have the absolute best Bloggers & Creative Writers For Hire and we’re looking forward to blogging for more company websites in the new year.
If you have any suggestions for how MeloTel can help to better your business in 2016, please don’t hesitate to contact us to let us know what they are. We’d be very happy to hear from you. Simply give us a call by dialing 1-888-MELOTEL or use the “Live Chat Support” feature on our website! Just click the icon in the bottom left corner that says “Online – Have questions?” If we don’t get to speak to you before the big countdown, have a very happy new year!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"