At MeloTel, we proudly offer our customers top-notch products and even better customer service. We’re not quite sure exactly how that’s possible, but somehow, we manage to pull it off! And that’s because we stay committed to our Quality of Service Guarantee. This guarantee is our declaration to all of our customers that we stand behind what we offer.
You know how sometimes a company will offer you a pro-rated refund or a discount of some kind if you are unhappy with their service? Well, not MeloTel. We give all of our customers are 30-day money back guarantee. That means that you can buy any tier of MeloTel Services and if you are unhappy, for any reason, you may cancel the services for a full refund.
In other words, MeloTel provides all of its customers with a free trial offer. That way, if they feel dissatisfied in any way, they can be confident that they will not have lost a penny in the process. Now, to be honest, this isn’t something that we are concerned about. Our commitment to unbeatable customer service is what guarantees us that our customers will never be dissatisfied.
The thing is, if we do displease a customer, we wouldn’t want his or her money anyway. It is only right for a person to get full value for his or her hard-earned bucks. After all, we are customers too. And we know, for a fact, that there is nothing more frustrating than having to pay for services that are less than stellar.
In order for our Quality of Service Guarantee to apply, a service must be canceled within 30 days from the order date. The refund will apply to any and all service charges that have been incurred during that 30 day period. Remember, there is no prorating of our service fees. You will get the entire refund!
If you have any questions about our guarantee, please feel free to give us a call at 1-888-MELOTEL. We’d love to discuss with you the various products and services that we have available to take your business to the next level. We’re only too excited to expand our customer base, since providing great service is among our favourite things to do!
Remember, our guarantee is good for any and all of our products and services. That includes our telephone voice packages, blogging services, voice talent production, website and email hosting and more! We look forward to speaking with you soon about getting you the best products and services available for your business. We guarantee it!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"