We talk a lot about how to please customers, here at MeloTel. We’re constantly coming up with ways that we feel will make our clients happy. Naturally, we believe that having a very strong customer service regimen will enable us to grow our customer base. Having started so many new relationships with Canadian business owners over the past few years, we know the importance of going the extra mile.
To us, it’s the small things that count. To be more specific, we know that our clients enjoy the small things and because they believe that they count, we continue to go above and beyond for them. For example, there have been numerous times that our company President, John Meloche has returned phone calls to address questions himself. He actually takes great pride in connecting with his customers personally.
Are there additional strides that you can be taking to show your customers that you truly care? Remember, it’s the small things that have the potential to make the biggest impacts. Consider the many things that you may be able to improve about your business that will only require minor changes. In today’s blog, we’ll go through a few examples of how you can go that extra mile for your customers.
Talk a walk with your customers. No, we’re not saying that you should offer your time for a stroll in the park. We’re talking about showing genuine concern and a willingness to help them to your best abilities. Instead of simply informing a client of where a product in your store is located, walk them right over to it. Start a conversation and see if there is any other product that you can help them to locate.
Check back with your customers. When you get question from your customers, you should do more than simply answer them. Follow up to see if all is well. That could include asking questions the moment they approach the cashier with items for purchase. It could also mean putting in phone calls to make sure that they are happy with what they bought. Whatever you feel is the most appropriate follow-up method – use it!
Thank your customers. It’s important to never take your clients for granted. They don’t have to do business with you. They’re not really under any obligation. They can just as easily visit and support your competition. Give them incentives to keep coming back. Doing so is as simple as showing your appreciation. Be sure to thank them for their patronage, letting them know how important they are to your business.
Ask if you can do more for your customers. Just because your customers may have left your place of business with smiles on their faces doesn’t mean that you’ve completely satisfied them. Communication is everything, right? Simply ask them if there’s anything more that you can do for them. You may be surprised to discover needs that your company can meet, but wouldn’t have otherwise known.
Make things convenient for your customers. Return calls during times that you know will not inconvenience your client. Ask them what times would be best for you to meet with them in person. Deliver packages on time and without having to be called constantly so that they know when they are coming. When you make the lives of your customers easier, they make yours much happier!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"