At MeloTel, the Christmas spirit is in high gear. Perhaps, you already knew that considering that our President, John Meloche couldn’t even wait until Halloween to be finished before he released his Uncle John’s Holiday Hits 2012 album with Nadia Luna. We do hope, by the way, that the free-to-download compilation is helping to make your season a sweet one thus far!
For some though, the holidays bring about a souring mood. It’s tough being able to afford all of the gifts that are on the wish lists of your loved ones. And sometimes, running a business feels much like having to shop for family and friends. In other words, an entrepreneur is constantly being asked to meet the demands of several people at once.
It can be overwhelming being a business owner – especially when you’ve made promises that are hard to keep. Well, let’s start with that. One way to easily frustrate your customers is to not follow through on the commitments that you’ve made to them. One of the best gifts you can give your customers is that of proper communication.
“I couldn’t stand not having my phone calls returned promptly,” admitted one of our most recent clients, speaking of his former telecom provider, “I can understand that people are busy. But if you don’t even have the common courtesy of getting back to me to let me know that you acknowledged my phone call, it’s really aggravating.”
This holiday season, you may want to take it one step further than calling your customers back. You may just want to call them first. Let them know how much you appreciate their business that you will make the promise of doing all you can to make their lives easier in the new year. This gesture will help to separate you from the average business owner.
And isn’t that one of the main reasons to be in business? To offer your customers products and services that your competition cannot? Another great gift that you can give your customers this holiday season is what we like to call “over and above” service. What can you do to go over and above the call of duty for your clients?
Perhaps your store can offer free gift-wrapping services. Maybe special discounts should be provided when a customer spends more than a specific amount. Can you provide free holiday treats to the kids who enter your doors? Your ideas shouldn’t have to cost you much. But the good impressions you leave on your clients should last a long time.
John will often meet with clients who live in the Greater Toronto Area in person. He has been known to personally deliver items and attend meet-and-greets in locations that are convenient to his clients. Going over and above is the MeloTel way. But during this holiday season, make it part of your gift to your customers.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"