At MeloTel, we treat customer service as a top priority. It means the world to us to know that we are providing our customers with excellent experiences with each and every interaction. When we’re falling short of providing such excellent experiences, it becomes of paramount important to us to make necessary changes. This is why we implemented the Customer Satisfaction Survey at the beginning of 2015.
Our company president, John Meloche is committed to continually improving upon MeloTel’s customer service practices so that we can firmly state that we provide the best customer service in the telecom industry. And while we’re confident that that is presently the case, it’s still important to us to make improvements where necessary. Naturally, the best way to figure out where those improvements are needed is to ask our customers directly.
If you haven’t yet filled out a Customer Satisfaction Survey this month, but you’ve had a recent interaction with a member of our technical support staff, we invite you to take a couple of minutes to fill one out today. Remember that every time you complete a survey, you are automatically entered into our monthly draw for $100. Giving us your honest feedback not only helps us to elevate our customer service game, but it could make you $100 richer!
We’d also like to take this opportunity to make another humble request. Have you heard of Yelp? Essentially, it’s a website that allows people to post reviews about companies that they have done business with. Yelp is often utilized as a source for customers to discover just how liked or disliked a particular company is. We’re happy to know that our Yelp reviews have been excellent thus far.
The official MeloTel Yelp page currently has two reviews that have been posted. “Melotel has offered the highest level of customer service from the first day signing up as a client,” commented Steve G., “All the staff are friendly and go above and beyond to ensure my interactions with them are pleasant and my services are always working at 100% capacity. Would recommend!!!”
In the second review, Adam H. had this to say: “John and the team at Melotel are FANTASTIC! Very customer centric and always looking to go over and above. I would and do recommend them to anyone looking for a smart, telecom solution.” So back to that humble request we’re making. Would you be willing to post a review of MeloTel on Yelp? Naturally, we’re hoping that you’ve enjoyed your experience interacting with us.
If you have, we’d be more than appreciative of you taking the time to tell the world about it on our Yelp page. Your review can be as long or as short as you want it to be. Even a few short words would suffice. Writing one is easy. Firstly, you’re given the opportunity to rate the business you’re reviewing using a five star system. Then, once you’ve selected the number of stars for your rating (five is the best), you can write out your review in a box that is provided.
Signing up to post a review on Yelp is free and can be done so by logging on using your Facebook account information. MeloTel would like to take this opportunity to thank Steve G., Adam H. and everyone else who decides to post a review of our company using this service. If you have any questions, please don’t hesitate to contact us at 1-888-MELOTEL or use the “Live Chat Support” feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"