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VOIP Service Provider
in Canada
April 26, 2016

Why Should You Give Your Customers More Than What They Expect?

There are many components to building a company’s reputation. But it would be hard to argue that there is any one component that is more important than the opinions of customers that are spread among the general public. You could have the world’s greatest advertising campaign. You could offer the best products and services. But if your customer base doesn’t think the world of you, your business isn’t likely to grow in any significant way.

This is why you should endeavour to always provide your customers with more than what they expect of you. What they expect is what you offer. So you should offer even more! At MeloTel, we provide our great customers with a wide variety of hosted services that include our fantastic VoIP-based Commercial Phone Services and Website Maintenance Services. Our experience tells us these features greatly help for our customers to grow their businesses.

But what makes MeloTel special? It’s the fact that we have a tendency to go the extra mile for our customers. It’s part of our business motto to give “Better Value, Better Technology, Better Service, Better Support and Better Terms”. That isn’t just a slogan. It’s a commitment. We believe strongly in going over and above the call of duty for our customers in tangible ways that do a lot to secure long time loyalty.

Take, for example, our customer support team. We work diligently to correct problems efficiently and with the customer’s needs put at the forefront of our concern. Earlier this week, one of our clients was experiencing some computer issues. We used our Team Viewer feature to log into his computer in order to assess the problem he has having. Within minutes, we were able to determine the cause of his computer’s poor performance.

How did we give this customer more than he expected? Firstly, we informed the client about the cause of his computer’s slow down. Secondly, we took measures to correct it for him. Thirdly, we emailed him a conclusive support ticket to confirm all what was done and to ensure that the matter was resolved. And finally, we’d like to note that this particular client isn’t even taking advantage of any of our computer-based services!

Helping him was just something we wanted to do to show how much we appreciate him as a MeloTel customer. To us, that is what giving customers more than what they expect is all about. It’s about showing gratitude. At MeloTel, we’re very thankful to get the support that we get and we want our customers to know it. The fact that we show it is one that plays a big role in securing us the many referrals that we’ve received.

Why are referrals so important? The way we see it, there is no better way to advertise your company than to do it through word-of-mouth promotion. And the only way to secure word-of-mouth promotion is to have customers so happy with your service that they’re compelled to tell others about it. When people aren’t obligated to spread the word about your business – but do so anyway – you know that you’ve exceeded their expectations.

At MeloTel, we consider giving customers more than what they expect part of our everyday jobs. And we’d likely to experience this first hand. For more information on any and all of our services, please don’t hesitate to contact us at 1-888-MELOTEL or use the “Live Chat Support” feature on our website! We look forward to exceeding your expectations soon!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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