We’re willing to bet that you have a telephone service of some kind (and just about everybody does, right?). And, if so, then you’ve likely experienced your fair share of technical complications and subsequent customer service nightmares. Now, we do realize that things don’t always go perfectly. Every now and again, you may encounter interruptions with your phone service.
But, at the end of the day, there is never a good excuse for a customer to receive poor customer service. As each and every member of the MeloTel Team will attest to, making customers happy is at the top of our collective list of goals. We too, are customers, so we know exactly how we would like to be treated when we call our service providers.
We also know that poor customer service is also among the most common reasons that business owners across Canada make the switch to MeloTel. In fact, more than 1,000 businesses across Canada joined the MeloTel family in the past year alone! We believe that it’s not just our excellent features, but our top-notch customer service regimen that has helped for this to be the case.
“I love actually getting to speak to a real person,” explained one of our newest clients, “And you get someone on the line really quickly too. The MeloTel reps seem to really care about your concerns. Maybe it’s because it’s a smaller company, but I feel like they are really making the effort to get to know me. No one ever knows who I am at the other companies.”
MeloTel is committed to our customers – even though we expect no commitment from them! Our Business Phone Services, for example, is paid for on a month to month basis and allows for clients to cancel at any time. They are not tied in to any long-term plans. We believe that this approach helps to build a greater sense of trust between our clients and our company.
“MeloTel never makes you feel pressured,” insisted another new client, “The very friendly and personal service helps me to feel like I can trust them. With my plan, I have all the calling features that I need, not to mention all of the equipment I needed for my office came from MeloTel as well. And the price couldn’t be beat!”
Did we forget to mention that switching to MeloTel will also save you money? We’re not only committed to providing the ultimate customer service experience, but we want our clients to get the best possible value out of our services. In the past few months, we have been taking a look at some phone bills from other telecom companies.
We’ve come up with ways to save people money on their phone bills – and this has also helped for many entrepreneurs to make the switch to MeloTel. You can get great service, impeccable equipment and incomparable prices from your telecom company too! Simply give us a call at 1-888-MELOTEL to find out how!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"