In our last blog, we discussed the high importance that we, here at MeloTel, place on customer service. We believe in caring and respecting our clients while providing them with specialized service. We know that it’s important for our customers to not just be able to rely on the products and services we provide them. They need to depend on us too. It’s all about service with a smile.
Smiling is infectious, we often hear our President John Meloche say. He explains further in a blog entitled, “The Good Cold”. “A negative attitude or sour disposition turns people off,” wrote John, “while a positive attitude and optimistic outlook turns people on. People absolutely love to associate with positively charged individuals who possess a great attitude day in and day out.”
This is the basis of the MeloTel customer service regimen. We know that if a customer is having a bad day, it will only get worse if the attitude shown that person on the phone is a sour one. On the other hand, if service is provided with a smile – a.k.a. A positive attitude – it just may do the trick in turning the customer’s day around. Situations like these really help make the mark of a company.
“One customer called up and said that there was a death in his family,” revealed one of our team members recently, “I took the time to express my condolences and even gave him the opportunity to openly grieve a little. I reassured him that we would do everything in our power to make his life as easy as possible during his rough time, even adding a bonus feature to his account. He was very grateful.”
This customer, by the way, has gone on to be one of our biggest clients. Enrolling in a number of features and constantly commenting about how much he enjoys working with us, this client has helped MeloTel remain steadfast in our commitment to the “service with a smile” doctrine. More than just retaining clients, our staff is well-versed in changing people’s days.
“I was pretty upset,” another customer admitted to us, “I thought I was going to lose my business. I actually had considered canceling my services because I didn’t think I could afford them. You guys took the time to show me empathy, plus gave me options that made it feasible to keep running my business. That meant a lot to me. You deserve more recognition.”
You never know what could be going through the minds of the customers that enter your place of business. It’s really important not to let their negative attitudes affect yours. Everyone is entitled to a bad day. They do not, however, deserve to have it made worse by a company that they could be assisting by doing business with. Cherish your customers. It’s only right.
Well, at least that the way we think, here at MeloTel. Are you getting service with a smile from all of the companies that you do business with? We’re thinking…not so much. That has been our experience. And this is why we do our best to make the experiences of our customers great ones every time. Give us a call and find out what it’s like to get service with a smile. Dial 1-888-MELOTEL!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"