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The Most Reliable & Trusted
VOIP Service Provider
in Canada
June 6, 2011

Get Speedy Support When You Need It

Don’t you just hate it when you call up your telephone company and have to sit there through countless voice prompts? Sometimes after a litany of button pushing, you still have to sit there on hold listening to awful music, growing increasingly frustrated with the lack of help your getting. Sound familiar?

We hear this from customers who have happily switched to MeloTel all the time. Before switching, of course, poor customer service was at the top of their lists for “most annoying things about their phone companies”. Well, having gone through such annoying voice prompts ourselves, we made it a priority to ensure that our customers have numerous ways of being helped…quickly!

Now, of course, you may call 1-888-MELOTEL at any time to receive speedy service from one of our reps. Friendly and efficient, our phone reps get on the phone quicker than any other phone company reps that we’ve tried calling. We promise your wait to speak to a real person will definitely not be a long one!

Also, you may streamline your support requests by utilizing our support ticket system. This useful online service allows you to take a unique ticket number which you may use to track the progress and responses to your inquiry over the internet. All you need is a valid email address. This system will also provide you with complete archives and history of all of your previous requests.

We even have the ability to help you right away with any of your computer issues. In fact, you can sit right in front of your computer at home or in your office and watch us go straight to work! It’s called “TeamViewer” and all you would need to do to get started is to run the TeamViewer application and submit your connection details to support@melotel.com.

What we do then is literally take control over your computer from our own! Watch in amazement on your own computer screen as we navigate through the system to correct errors, fixing any of the problems you may have. It’s a really cool and innovative way to get immediate help when you need it.

In a day and age when everyone seems to have to wait around for the service they need, MeloTel works to alleviate that concern with the speediest help available in the industry. It is our hope, of course, that you will experience years of unbeatable service with us. But if a problem were to ever occur that you need help with, you know that it will be addressed quickly and effectively.

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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