Both MeloTel clients and readers of the MeloTel Blog alike (which include many of the same people, we’re happy to say!) know how important it is for us to provide top-of-the-line customer service. In many of our blog posts, we champion the act of being accessible and ensuring that customer needs are met expeditiously. We make it a point to put our customers first, giving MeloTel the reputation of a “people’s company”.
During the holidays, it’s natural for business owners to take some time off to spend with family and friends. It’s a wondrous time of year and we, here at MeloTel, happen to love it a lot ourselves! Enjoying the holidays with our families and friends is always joyous. However, it’s never lost on us that we have responsibilities to our clients. As a result, each year, we create a holiday schedule that keeps in mind that businesses continue to operate each and every day.
This year is no different! Our holiday schedule allows our team to take some days off of work to enjoy the festivities that come with the time of year. However, we continue to be at the service of the many North American business owners who depend on us. Without further ado, our holiday schedule is as follows.
In the month of December, our office will be open – as per usual – between the hours of 8:30am and 6pm EST from Monday to Friday right up until the 20th. Our office will close on the 21st of December and re-open on Wednesday, December 27th. We will stay open, during our regular business hours, for the remainder of the week with Friday, December 29th being our last day of operations for the year 2017.
We will begin the new year on Tuesday, January 2nd and maintain regular business hours from that point on. It is our wish to both enjoy the holiday season while also ensuring that we’re not inaccessible for any long stretch of time. However, we will be making ourselves available to serve all MeloTel clients, throughout the holiday season, if emergency situations arise.
MeloTel always strives to provide 24/7/365 Urgent Network Operations Support & Monitoring. This ensures that our services are always stable and available to our clients. If you have any issues that you wish to report outside of our holiday business hours, please don’t hesitate to call us – 24 hours a day – at 1-888-MELOTEL. Simply select option 3 and leave us a voice message in our monitored voicemail box.
We know we’re only midway through November. But it’s MeloTel’s policy to keep its clients as well-informed as possible about all of the goings-on of our company that may impact our business relationships. As we’ve made clear in many a blog, our customers mean the world to us. We greatly appreciate their support and, as a result, we make it our mission to ensure that they always enjoy their interactions with MeloTel.
For information about any and all of our cloud-hosted services such as our Commercial Phone Services or if you have any questions about our holiday schedule, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"