At MeloTel, we place a very strong emphasis on customer service. Ensuring that each and every one of our interactions with our customers is memorable, we’ve developed a reputation for being a very customer-focused company. It’s important to us that we work to continue to grow our relationships with our customers, because we so appreciate their loyalty. It’s not lost on us that when new clients decide to entrust MeloTel as their provider, they’re taking a “chance”.
After all, the telecom industry is known for its major corporations that spend millions of dollars on elaborate advertisements. However, as many of our customers have told us (in addition to our personal experiences), those same big-named businesses are also known for their unpleasant brands of customer service. That isn’t to say that all of their customer service representatives do poor jobs. It’s just that they’re unable to build personal rapport the way a smaller company can.
When you make the switch to MeloTel, you don’t just secure yourself a top-of-the-line provider of hosted services such as our VoIP-based Commercial Phone Services. You also gain yourself a friend! And we don’t say that jokingly. Our staff is genuinely interested in the people who make up our customer base. Not unlike us, our customers are hard-working entrepreneurs with desires to grow their businesses.
This is why the services provided by MeloTel are designed in such a way that they have business growth at the forefront of their objectives. We care as much about our customers’ companies as we do our own. Because, when you think about it, their success is our success. If our services are enabling them to gain new customers, increase website traffic and save money, we know we are working wonders for their bottom lines.
How can MeloTel help you to gain new customers? Our DaFeeder Preview Dialer has become a staple in numerous call centres throughout North America. It has replaced the age-old concept of manually dialing leads. Instead, one-touch dialing and an online filing system that allows for dispositions and notekeeping helps businesses to better focus their attention on interested leads that are more likely to turn into customers.
How can MeloTel help you to increase website traffic? Our Website Maintenance Services ensure that your website is always kept up to date and working at its maximum potential. In today’s highly tech-savvy world, it’s important to continually cater to an online audience. Updating your company website ensures that it remains active and therefore more noticeable by search engines.
How can MeloTel help you to save you money? Our Commercial Phone Services provide unlimited calling to more than 22 countries. Imagine how much it would cost you to call all of those countries using a traditional landline. Not only do MeloTel customers save on long distance charges, but they also save on buying phone equipment. By signing up for our phone services, customers also enjoy FREE Polycom phones for as long as they are with us.
Let’s be friends! For more information on any and all of our services, please don’t hesitate to contact us at 1-888-MELOTEL or use the “Live Chat Support” feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"