Smiles are contagious. Even when you don’t know a person, if you see him or her smiling, you’re compelled to do the same. A smile is an excellent universal sign of happiness. It doesn’t matter where you’re from or what language you speak, when you smile, the meaning is the same. Perhaps, a smile is all that you need to have on your mind each and every day.
In other words, as a business owner, your job is to put smiles on faces – specifically, the faces of your employees and customers. As mentioned earlier, smiles are contagious. So if you want your customers to smile, you should be sure that those working for you are happy. So how to do that? At MeloTel, we strongly believe that getting that smile is an important daily task.
We have grown to become a “people’s company” because we follow a certain number of self-imposed rules. These rules all have to do with pleasing our customers. When it’s all said and done at the end of each day, we know that if we have made our clients happy, we have secured their loyalty. And this is what you want for your business, isn’t it? If so, follow these tips.
Do It Yourself. As the boss, there are many instances when you won’t be able to handle specific tasks on your own. Deliveries, for example, are often done by a team of delivery people that you have hired for that very purpose. But what about taking the initiative to visit a client on your own every now and again? Our President John Meloche has made a habit of this.
A well-known people person, John has hand-delivered equipment as well as provided in-person assistance to many of MeloTel’s clients. Our customers have grown to greatly appreciate our company, knowing that its founder is willing to go the extra mile for them. John often takes time out of his day to supply his clients with both telecom devices and good conversation.
Be Available. Customers hate it when they can’t get in touch with you. There’s nothing worse than leaving a message only for it to go unreturned. Many of MeloTel’s clients have expressed frustration with this very issue, as it was commonplace with some of their previous providers. At MeloTel, we make sure to have live representatives readily available during business hours.
Even after business hours, we offer a “Let Us Contact You” feature on the front page of our website, offering clients the ability to leave us messages that will promptly be returned. As far as we’re concerned, it’s all about common courtesy. Returning a message is a simple task that we would expect from our friends. At MeloTel, we do our best to treat our customers as friends.
Stand Behind Your Brand. At MeloTel, we have a Quality of Service Guarantee. Our job is to make sure our clients are always satisfied or they will get their money back. It’s important that we make our customers smile. Without those smiles, we know we are not building long-lasting relationships. And without those relationships, we know that we can’t keep our business going. Let us make you smile! Call 1-888-MELOTEL.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"