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March 14, 2012

Find Your Voice And Reap The Rewards


In yesterday’s blog, we took a look at an Eric Karkovack article from A Pennsylvania-based web designer who once crumbled under the whims of his clients, Karkovack insists that business owners learn to “find their voice”. They should all be speaking up when their clients may have requests that are detrimental to the success of their businesses.

Not all of your clients may be experts. Especially when it comes to the field that you are an expert in, it’s important to provide optimum service by sometimes disagreeing with a client’s request. But, that can be hard, can’t it? No one wants to outwardly disappoint or offend a client. So how can one go about challenging a client without losing him or her?

Karkovack offers a number of tips. They all have to do with developing a “comfort zone” and not exiting it when dealing with your clients. Remember that what you may assume will anger or annoy your clients, should actually serve their best interests in the long run. This will take your company to an all new level of professionalism and quality.

Set Boundaries. Don’t burn yourself out. Meeting deadlines and doing an incredible job will always be important. But let your clients know about your working hours. Set them, and stick to them. Giving yourself a break to recharge will inevitably help you to do a better job anyway. Be sure to set up a work schedule that you can manage.

This is especially important for freelancers who can pretty much keep whatever hours they choose. Many work during nights and weekends. But this doesn’t mean that you don’t need any sleep! Be courteous and give your clients honest estimations as to how long it will take for you to complete your project for them.

Be Confident In Your Suggestions. Believe in yourself, plain and simple. Have confidence that you are an expert in your field and you know what you are talking about. Of course, you will always want to listen to your client’s needs. After all, you are working for them. But be sure to let them know what steps should be taken so that they can maximize the impact of your services. They will thank you for it.

As Karkovack puts it, “they’re going to appreciate your input. It’s a great way to develop trust as your relationship grows. Down the line, it means that they’ll be more willing to ask your advice on future projects.” Give us a call at 1-888-MELOTEL. We promise to be honest with you about what services would work best to elevate your company. And we’re confident you’ll thank us for it!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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