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VOIP Service Provider
in Canada
August 22, 2012

Facebook Improves Your Customer Service

Most people jump on their Facebook profiles each and every day – several times a day! At least, that’s what it seems like. Meeting someone these days who does NOT have a Facebook profile is a rarity. So when it comes to your business, is there any good reason to not have it represented on this social media juggernaut?

Establishing your own page is free. If that’s not reason enough to get one started, we’re not sure what is. Then again, maybe it’s the fact that with millions and millions of daily Facebook users in the world, it only makes good business sense to utilize this new way of communicating with a wider audience.

At the end of the day, being on Facebook really isn’t about advertising – although it is. Primarily, Facebook is about communicating. A business, in today’s world, needs a voice. It needs to be able to have direct contact with customers, affiliates and casually interested individuals who may just end up doing business with you one day.

It provides that personal touch. And when it’s all said and done, this is what your customers crave the most. They need attention. And they need to feel that you value and appreciate their business. So if they have a concern, Facebook is a new way for them to contact you about it.

Naturally, Facebook is also a great way for you to resolve issues with your customers. Here, at MeloTel, we know this all too well. We have a steadfast commitment to always providing our clients with top-notch service. But sometimes, things take place that are simply out of our control.

At the beginning of the month, we took to Facebook to explain a Web Server outage that was taking place. We were receiving a number of phone calls from clients who were wondering whether or not the service failure was going to effect their phone services. Luckily, there were no issues there, as our Residential and Commercial Telephone Services were working just fine.

However, our websites, emails and other services hosted online were being interrupted. Thankfully, our Facebook message explaining this entire ordeal was able to answer questions had by many of our other clients who were unable to make phone calls on the days of the interruption.

We were happy to receive numerous messages thanking us for using Facebook to communicate the system issues. We’re just glad that our customers weren’t too greatly affected by the outage. And we’re certainly thankful that this social networking powerhouse was around to help us send the message to so many people at once!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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