In the world of business, it’s difficult to conclude that there is a more important trait than trustworthiness. If you can’t keep to your word, you will lose business. It’s that simple. Trust is everything. When customers call your company looking for solutions to their problems, they expect you to be a problem solver. Creating more problems is a surefire way to earn a bad reputation for your brand.
One of our colleagues recently regaled us with a story about his property insurance company – a company that is soon to become his former provider of insurance. Our colleague encountered a leak in his bathroom that unfortunately caused mould growth and damage to both his condominium unit and the unit beneath his.
He informed us that his insurance company was less than helpful. Not only was he pressured into using a “preferred” contractor that was unable to offer any immediate assistance (he was told they could begin repairs within three weeks!), but he was denied some of the liability coverage that was supposed to cover the repairs to the suite underneath his. Of course, he discovered all of this several weeks after the insurance company’s representatives assured him that everything would be taken care of.
“It was one of the most frustrating experiences I’ve ever had with a company,” our colleague informed us, “They were so difficult to work with. My building’s property manager told me he’s never had such a problem with another insurance company. They told me that they’d cover all of the damage and then went back on their word. They couldn’t even give me a valid reason why they couldn’t cover everything.” Needless to say, our colleague is now in the midst of finding a new insurance company to cover any potential damage to his property.
At MeloTel, we know how important it is to both gain and maintain trust from customers. As a result, we stick to our word. It’s just that simple. If we say we’re going to provide a service, we do so. If we quote a price, we honour it. We know that when customers feel mislead, they will be quick to find another company to work with.
This is why we go to great lengths to prove to new clients that we mean what we say. It’s important to us because many business owners assume that what we have to offer is “too good to be true”. Take our cloud-hosted Commercial Phone Services, for example. Not only do they provide crystal clear sound quality, but they offer unlimited calling to more than 22 countries.
In addition, they come with FREE Polycom phone equipment for as long as the customer is with MeloTel. All of this and our phone services are still less expensive than traditional telephone services!
If this all sounds too good to be true to you, we’d love the opportunity to discuss our Commercial Phone Services with you further. Gaining your trust is of paramount importance to us. And sticking to our word is simply a mandatory part of the way we do business.
See for yourself! For information about any and all of our cloud-hosted services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"